Donor Engagement Manager

Food Bank of South Jersey•Pennsauken Township, NJ

20h

About The Position

The Donor Engagement Manager serves as a primary relationship development and stewardship lead for the Food Sourcing department. In partnership with Food Sourcing Coordinators, who manage day-to-day donor and sourcing activities within their channels, and the Senior Manager of Food Sourcing, who provides donor strategy and operational alignment, this role acquires, develops, cultivates, and expands food donor partnerships that support the Food Bank of South Jersey’s sourcing goals. The position works closely with Food Sourcing, Operations, and cross-functional teams to align donor opportunities with organizational priorities, operational capacity, and mission impact. The manager represents Food Sourcing at community, industry, donor, and partner events, and builds relationships that strengthen the organization’s food sourcing network. The role also supports donor education, stewardship, compliance, partnership development, and reporting. The Food Bank of South Jersey is an equal opportunity employer committed to creating an inclusive environment. Background checks will be completed for final candidates.

Requirements

Bachelor’s degree in business, marketing, supply chain, nonprofit management, or a related field, or an equivalent combination of education and at least four years of progressively responsible experience in the food industry or other sales or relationship management experience.
At least three years of experience in donor or account relationship management, business development, or food procurement/sourcing.
Working knowledge of food safety standards and donation handling requirements.
Proficiency with donor/customer relationship management databases and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Excellent written and verbal communication, presentation, and negotiation skills, including the ability to represent the organization professionally to donors, partners, and the community.
Strong organizational skills and ability to independently manage multiple relationships, priorities, and deadlines.
Valid driver’s license with an acceptable driving record and reliable transportation for local travel to donor sites, partner locations, and events throughout the four-county service area.
Ability to work a flexible schedule, including occasional early mornings, evenings, and weekends.
Demonstrated adaptability, community and client focus, commitment to a supportive and inclusive environment, sound decision-making, and results orientation.
Ability to build and manage strategic relationships, develop business, use database systems, comply with food safety standards, communicate externally, and manage stakeholders.

Nice To Haves

Experience working with food donors, retailers, manufacturers, or distributors is strongly preferred.
Experience with Salesforce, Capital CRM, or QuickBooks.

Responsibilities

Develop, cultivate, and expand relationships with existing, prospective, and lapsed food donors, industry partners, and community organizations.
Contribute to and execute donor acquisition, engagement, stewardship, recognition, retention, and reactivation strategies.
Build relationships that support sustainable growth and diversification of the Food Sourcing network.
Represent the Food Bank at donor, community, industry, and networking events.
Collaborate with internal stakeholders to implement donation programs and partnership initiatives.
Maintain donor relationship management systems, records, and engagement tracking.
Support the strategic goals of the Food Sourcing department.
Establish and maintain a structured schedule of donor visits, meetings, stewardship activities, and relationship-building opportunities.
Identify opportunities to increase donor participation, donation frequency, retention, and overall engagement.
Coordinate donor appreciation, recognition, cultivation, and reactivation initiatives.
Maintain accurate donor contact records, relationship histories, engagement plans, and pipeline activity.
Conduct donor outreach and prospecting consistent with organizational priorities and operational capacity.
Provide relationship development and stewardship support to Food Sourcing Coordinators across retail, industry, food drive, and community donor channels, while respecting established channel responsibilities and donor ownership.
Work with the Senior Manager of Food Sourcing and Coordinators to identify donor growth, retention, and engagement opportunities and determine relationship strategies, follow-up, and support.
Collaborate with Operations leadership and the Food Sourcing team to evaluate and prioritize donation opportunities based on capacity, cost, mission impact, and organizational goals.
Communicate regularly with stakeholders about large-scale donations, special events, and strategic initiatives.
Provide donor-related insights and recommendations during planning, sourcing, and operational meetings.
Promote donor adherence to Feeding America standards, food safety requirements, and organizational policies through education, communication, and training.
Conduct individual and group donor training on donation guidelines, food safety standards, and operational procedures; support development of training materials and educational resources.
Participate in community events, trade associations, conferences, donor meetings, food drives, media opportunities, public speaking engagements, tours, and donor recognition activities.
Identify and develop partnership opportunities that strengthen and diversify the Food Sourcing network.
Collaborate with Communications, Development, Programs, and Community Engagement teams to maximize donor and partner engagement opportunities.
Monitor donor activity, donation trends, performance metrics, and engagement outcomes to identify relationship-growth and follow-up opportunities.
Maintain documentation and reporting consistent with organizational requirements, and assist with reports, presentations, and leadership communications as needed.
Represent FBSJ and the Food Sourcing department professionally, with responsiveness and commitment to donor service and mission impact.