Manager, Donor Engagement

Trust For the National Mall•Washington, DC

6d•$70,000 - $77,000

About The Position

The Manager, Donor Engagement supports the Trust for the National Mall’s philanthropic work by developing and executing strategies to engage, retain, and steward major donors. The role oversees the fulfillment of donor benefits to help major donors feel valued and connected to the organization’s mission. It also manages and mentors the Donor Engagement Assistant. The position works collaboratively with major gift officers, external partners, donors, Communications, and Philanthropy colleagues on individualized donor engagement, stewardship, events, reporting, and related initiatives. The role contributes to a collaborative, fast-paced, dynamic organization dedicated to restoring, enriching, and preserving the National Mall.

Requirements

Bachelor’s degree or commensurate experience.
At least 5 years of professional experience.
At least 2 years of experience in donor relations, stewardship, or a related field for a nonprofit organization.
At least 1 year of management experience.
Proficiency in managing donor databases; Salesforce is preferred.
Experience planning and coordinating small- to mid-size events.
External partner engagement experience.
Supervisory experience and ability to manage stakeholders indirectly across teams.
Strong verbal and written communication and storytelling skills, internally and externally.
Project management skills.
Ability to work independently and collaboratively in a fast-paced environment.
Ability to take initiative and adapt with a can-do attitude.
High standards of accountability, customer service, and stewardship.
Proactive collaboration, ability to anticipate needs, and a flexible mindset.
Passion for and commitment to the Trust’s mission and values.

Nice To Haves

Experience in nonprofits and nonprofit management, with a focus on fundraising, events, and campaigns.

Responsibilities

Drive high-touch donor engagement efforts with major gift officers, external partners, and donors, including activities such as signage, tours, Days of Service, press briefings, and gift announcements.
Collaborate with major gift officers to develop and implement individualized engagement plans for major donors and prospects.
Oversee the planning, coordination, and execution of donor-engagement events as needed.
Assist with planning, managing, and fulfilling donor and sponsor benefits for BALL for THE Mall, the annual signature fundraising event.
Collaborate with major gift officers to determine high-impact benefit offerings and review benefits in major agreements.
Drive annual report development in collaboration with Communications and Philanthropy colleagues.
Manage large-scale internal stewardship initiatives and activations, including Donor Appreciation Week.
Create and manage an annual donor cultivation and stewardship plan and timeline.
Monitor and report on the effectiveness of donor relations strategies, using data to inform changes that improve donor satisfaction and increase donations.
Support development of standard cultivation and stewardship policies and procedures.
Manage and mentor the Donor Engagement Assistant and stewardship interns, as applicable.
Research and apply donor-recognition best practices, including ethical guidelines and innovative recognition methods.
Participate in Trust-wide team building and professional development as necessary.
Perform other duties as assigned.