Donor Engagement Representative

Living on the Edge with Chip Ingram•Johns Creek, GA

About The Position

The Donor Engagement Representative ministers to, cares for, and builds meaningful relationships with Living on the Edge ministry partners and donors. Using a ministry-first approach, the representative connects donor passions with the organization’s vision and builds authentic, long-term spiritual partnerships rather than transactional fundraising relationships. The position manages an assigned portfolio of 300–500 donors and cultivates relationships with potential donors, helping them connect with relevant ministry programs and giving opportunities. Living on the Edge is an international discipleship ministry established in 1995. It creates Biblical teaching and tools to help Christians become mature disciples of Jesus and transform families, churches, and communities. Employees are expected to embrace the organization’s Christian values and Statement of Faith. The role also includes donor care and prayer, gift-planning coordination, accurate CRM and database records, participation in prayer meetings and team activities, and support for donor events and initiatives. Success is measured through the Donor Engagement Team scorecard, including activity, pipeline movement, giving, and retention outcomes. The position is full-time and based in Duluth, Georgia; hybrid or remote options may be available. Occasional evening or Saturday work and overnight travel may be required.

Requirements

Two-year technical degree or equivalent work experience.
At least 3 years of experience in sales, fundraising, account management, customer service, or donor relations.
Alignment with Living on the Edge’s Statement of Faith.
High emotional intelligence and ability to manage relationships, build trust, and communicate with empathy and clarity.
Exceptional verbal and written communication skills.
Strong organizational and self-management skills, including ability to manage multiple relationships, prioritize tasks, and work independently with minimal supervision.
High proficiency with Microsoft Office Suite, mobile communications, CRM databases, Zoom or video platforms, and project management tools.
Ability to occasionally work non-standard hours, including evenings or Saturdays, to accommodate donor schedules.
Willingness to travel overnight occasionally for events or regional meetings as required.

Nice To Haves

Bachelor’s degree.
Experience in a ministry setting.
Demonstrated track record of achieving activity metrics and fundraising goals through relational cultivation.

Responsibilities

Initiate and sustain meaningful relationships with an assigned caseload of 300–500 donors through phone, mail, email, text, video, and occasional in-person interactions.
Make 10–15 donor phone calls daily.
Offer prayer and Biblical resources, prioritizing authentic spiritual care and friendship without a transactional agenda.
Identify donor passions and connect them with relevant ministry programs, campaigns, and financial partnership opportunities.
Identify and cultivate potential donors in an assigned territory or campaign who are not yet giving at a mid-level capacity.
Recognize and facilitate complex giving options, including Donor-Advised Funds, appreciated assets, and annuities, in collaboration with other staff or board members as needed.
Participate in daily prayer meetings, staff devotions, and weekly team meetings.
Maintain accurate, timely contact notes and clean data in CRM and organizational database systems.
Help plan and facilitate local and regional donor events and initiatives as directed.
Share input with leadership regarding offer development and reporting.
Facilitate smooth portfolio transfers to major donor caseloads when appropriate.