Assistant Branch Manager
About The Position
The Assistant Branch Manager assists the Branch Manager with customer service, sales, lending, and overall branch operations. The role supports mentoring, developing, and supervising branch staff; contributes to sales and service goals and operational excellence; and helps secure and strengthen customer relationships through outbound calls, customer profiling, and reviewing customer needs. The position also supports consumer and small business lending and assumes a management role when the Branch Manager is absent. This full-time, non-exempt position is based at a location in the United Footprint and requires schedule flexibility to work evenings and weekends as needed. Travel of up to 25% is required. NMLS initial registration and annual renewal are required, including fingerprinting and background checks. Employment is conditional on passing criminal background and credit checks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- High school diploma or equivalent.
- At least 3 years of sales and service experience in a retail or financial services business.
- Supervisory experience.
- Good interpersonal communication skills.
- Knowledge of consumer and small business lending operations, Teller and CSR functions, and bank products and services.
- Proficiency in Microsoft Office programs.
- Strong written and verbal communication skills.
- Ability to adapt to change.
- Must pass a criminal background and credit check.
- Obtain initial NMLS registration and complete annual renewal, including fingerprinting and background checks.
- Work evenings and weekends as needed and travel up to 25%.
Nice To Haves
- Bachelor’s degree.
- Consumer or residential lending experience.
- Background in financial operating policies and procedures, state and federal banking regulations, employee development, and public relations.
Responsibilities
- Assist the Branch Manager with overall operations in the Loan Support, Teller, and CSR areas.
- Cross-train to operate a Teller window during heavy customer periods or staffing shortages and fill in as a CSR.
- Assist the Head Teller with monthly Teller Transactions and Teller Over and Short reports and quarterly self-assessments.
- Assist with interviewing consumer and small business loan applicants and completing loan applications as needed.
- Stay current on training and regulations related to lending, deposits, and branch operations.
- Generate new relationships and accounts by actively cross-selling bank products and services through outbound calls.
- Update and monitor sales activities using 360 View.
- Maintain awareness of security policies and procedures.
- Help attain internal performance objectives for branch sales, deposit and loan growth, and audit report quality.
- Motivate, train, and coach employees to achieve branch goals; assist with work schedules and employee performance reviews, and discipline subordinates when required.
- Represent the financial institution in the community through activities that may include civic duties and outside business development calling.
- Participate in required compliance training, including Bank Secrecy Act/anti-money laundering training, and internal and external training programs, online training, meetings, and seminars or conferences.
- In the Branch Manager’s absence, coach, develop, and manage the performance of branch employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
