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Mortgage & Home Equity Business Systems Manager

Regions Bank•Hoover, AL
•Onsite
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About The Position

At Regions, the Business Systems Manager develops, trains, and manages Business Systems Analysts that support departmental system(s). This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. Lead and mentor a team of business analysts supporting mortgage/ home equity transformation work, helping them grow, ensuring high-quality deliverables, and keeping efforts aligned with business value. Drive mortgage/home equity transformation by rethinking processes and using strong business analysis to support an enhanced mortgage experience end to end. Lead cross-functional efforts to improve POS & LOS platforms (e.g., Empower), working closely with stakeholders to turn complex needs into clear requirements. Oversee and support control testing efforts across initiatives, ensuring requirements and processes meet regulatory expectations and that controls are clearly defined, tested, and functioning as intended.

Requirements

  • Bachelor's degree in a related field and eight (8) years of related work experience OR High School Diploma /GED and twelve (12) years of related work experience
  • Two (2) years of leadership/managerial/supervisory experience

Nice To Haves

  • Experience in a financial institution
  • Ability to learn additional systems as needed
  • Ability to work under pressure and meet deadlines
  • Detail oriented and ability to work in a fast-paced environment
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • Understanding of and ability to interpret applicable rules, regulations, and industry guidance

Responsibilities

  • Plans, tests, and executes projects and supports day-to-day operations
  • Ensures department meets all standards, company policies, and quality requirements
  • Develops strategy and leads implementation for system(s)
  • Works with Technology partners and line of businesses regarding processes and resolution of system issues
  • Identifies, analyzes, and resolves user problems as they occur
  • Oversees system enhancements and works with agencies to develop ongoing reporting and tools
  • Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite
  • Ensures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services

Benefits

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

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What This Job Offers

Job Type

Full-time

Career Level

Manager

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