Branch Manager - Military Road

Regions Bank•Benton, AR

17h•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team dedicated to improving customers’ financial wellness. This player-coach oversees branch operations, manages associate performance, and guides associates in understanding and meeting customer needs. The manager drives branch performance through individual sales and helps the team meet or exceed sales, quality, and service goals while keeping the branch efficient and compliant. The role calls for a competitive, results-driven team member who can provide personalized service in a fast-paced environment and foster customer relationships that help customers work toward their financial goals. The Branch Manager leads a medium-sized team, develops associates through Regions’ iConnect Sales, Service and Coaching process, and builds customer and business relationships through sales and advice. The manager educates customers, associates, and the community about financial wellness and banking technology; advises on consumer and business products and services; and supports customer transactions as needed. The role also addresses escalated issues, manages branch recruiting and selection, refers customers to internal specialists, and ensures compliance with bank policies, procedures, audit requirements, and applicable laws and regulations. This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. It is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). The role may be filled at a higher level depending on the candidate’s qualifications and experience.

Requirements

High school diploma or GED.
Four years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain required continuing education.
Ability to work on Saturdays as needed.
Ability to exhibit mastery of key advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the financial services industry or branch management experience.
Seven years of banking and/or lending experience.
Seven years of relationship-based client consultation experience.
Previous branch management experience.

Responsibilities

Lead a medium-sized team of branch associates in identifying customer needs and providing guidance about Regions solutions to generate new revenue.
Conduct outside sales efforts to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness and banking technology and digital solutions.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process.
Provide timely coaching to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions consumer and business products and services, including loans, deposits, annuities, and life insurance.
Ensure an optimal customer experience, including helping greet customers and process transactions when needed.
Resolve escalated customer and associate issues and counsel associates as needed.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when they have complex financial needs.
Follow bank policies, processes, procedures, audit requirements, and applicable laws and regulations; ensure branch associates complete assigned operational risk management duties and identify and report operational risks.