Branch Manager - Centerville Road

Regions Bank•Tallahassee, FL

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role is a player-coach position that oversees branch operations, manages associate performance, and guides associates in understanding and meeting customer needs. The Branch Manager drives results through personal sales performance and by helping the team meet or exceed sales, quality, and service goals while maintaining an efficient, compliant branch. The successful candidate builds customer relationships, identifies needs, and helps customers develop paths toward their financial goals. The role calls for an individually driven, competitive professional who also works collaboratively in a fast-paced, energetic environment and provides personalized customer service. The position is incentive eligible, exempt from timekeeping requirements under the Fair Labor Standards Act, and not eligible for overtime pay. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required. The role may be filled at a higher level based on the candidate’s qualifications and experience.

Requirements

High school diploma or GED.
Three years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education required for licensing.
Ability to work on Saturdays as needed.
Ability to exhibit mastery of key advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the financial services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.

Responsibilities

Lead a small to moderate-sized team of branch associates responsible for generating new revenue by identifying customer needs and recommending appropriate Regions solutions.
Conduct outside sales efforts suited to the market opportunity to generate new business clients and maintain and expand existing consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness practices and bank technology and digital solutions, including mobile, online, and ATM services.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from an assigned mentor, senior managers, and internal support partners.
Provide timely coaching and guidance to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, and assist with annuities and life insurance.
Ensure an optimal customer experience, handle transactional needs as needed, and share responsibility for greeting customers and processing transactions.
Resolve escalated customer and associate issues and counsel associates as needed, with guidance from senior leadership and Human Resources.
Manage the recruiting and selection process for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, procedures, and internal audit requirements; comply with applicable laws and regulations; and complete role-specific duties.
Ensure branch associates complete assigned operational risk management duties and maintain sound banking practices, including identifying and reporting operational risks.