Experienced Banker - Centerville

Mutual Bancorp and its Subsidiaries•Centerville, MA

6h•Onsite

About The Position

The Relationship Banker III provides customer care and banking services at a full-service Cape Cod 5 Retail Banking Center in Centerville. The role assists customers with daily transactions, inquiries, and problem resolution, and introduces relevant deposit and consumer loan products and services. The Relationship Banker III also mentors Relationship Banker I and II staff and provides overrides.

Requirements

At least two years of banking experience.
Ability to mentor Relationship Banker I and II team members.
Ability to independently complete transactions and platform services, including transactions, personal and business account opening, home equity loans and lines, and IRAs.
Ability to independently handle more complex account openings and transactions, such as business accounts.
Demonstrated sound judgment.
Demonstrated ability to perform Banking Center opening and closing activities.
Proven customer relationship-building experience.
Ability to serve as Banking Center vault custodian.
Strong verbal and written communication skills.
Critical-thinking, decision-making, and problem-solving skills.
Cybersecurity awareness to protect the digital environment, the Bank, and customers.
Ability to demonstrate the core competencies for the Relationship Banker III level.
Nationwide Mortgage Licensing System (NMLS) registration.
Notary Public commission.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Build rapport with customers, address them by name, understand account ownership and authority, and respond promptly to correspondence and problems while demonstrating a caring attitude consistent with the GUEST philosophy.
Provide customer care for daily transactions, inquiries, and problem resolution in accordance with Bank policies and procedures.
Process deposits and loan payments; verify cash and endorsements; cash checks; issue money orders and treasurer’s checks; and redeem savings bonds.
Protect customer confidentiality and comply with applicable laws, regulations, policies, and procedures.
Complete assigned learning activities on time and participate in Banking Center meetings and one-on-one coaching sessions.
Perform Banking Center opening and closing activities.
Introduce and advise customers on deposit and consumer loan products and services to meet their needs proactively.
Determine customers’ financial needs and identify referrals to other business lines, including Investment Services, TAM, Commercial, and Cash Management.
Develop and maintain knowledge of the Bank’s consumer, business, nonprofit, retirement, digital banking, debit card, and other products and services, and request assistance for further development as needed.
Assist customers in preparing applications for home equity products and other consumer loans.
Participate in or volunteer for community groups and events.
Provide transaction overrides and mentor Relationship Banker I and II staff.
Perform additional duties as assigned.