Branch Manager - Centerville Road

Regions Bank•Tallahassee, FL

6d•$58,594 - $76,545

About The Position

At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, high-performing team dedicated to improving customers’ financial wellness. The role acts as both player and coach, oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The Branch Manager drives results through individual sales performance and by helping the team meet or exceed sales, quality, and service goals while maintaining an efficient, compliant branch. The successful candidate is individually driven and competitive, works collaboratively toward shared goals, and is motivated by a fast-paced, energetic environment. The role focuses on fostering customer relationships, identifying customer needs, and creating paths to financial goals through personalized service. The position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS) and is incentive eligible. It is exempt from Fair Labor Standards Act timekeeping requirements and is not eligible for overtime pay.

Requirements

High school diploma or GED.
Three years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
Ability to work on Saturdays as needed.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to exhibit mastery of key advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.

Responsibilities

Lead a small to moderate-sized team of branch associates in identifying customer needs and providing guidance about Regions solutions to generate new revenue.
Conduct outside sales efforts to generate new business clients and maintain and expand existing consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness practices and bank technology and digital solutions, including mobile, online, and ATM offerings.
Coach and develop associates through the iConnect Sales, Service and Coaching process, with guidance from an assigned mentor, senior managers, and internal support partners.
Provide timely coaching and guidance to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, and assist with annuities and life insurance.
Ensure an optimal customer experience, including handling transactions and sharing responsibility for greeting customers and processing transactions as needed.
Resolve escalated customer and associate issues and counsel associates as needed, with guidance from senior leadership and Human Resources.
Manage the recruiting and selection process for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, processes, procedures, audit requirements, laws, and regulations; complete role-specific duties and ensure associates complete assigned operational risk management duties.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.