Branch Manager - Military Road

Regions Bank•Benton, AR

2d•$61,741 - $80,658•Onsite

About The Position

At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high-performing team dedicated to improving customers’ financial wellness. This player-coach oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The manager drives branch performance through individual sales and by ensuring the team meets or exceeds sales, quality, and service goals while maintaining an efficient, compliant branch. The role focuses on fostering customer relationships, identifying needs, and helping customers work toward their financial goals. The Branch Manager leads a medium-sized team, generates new business, maintains and expands consumer and business banking relationships, and educates associates, customers, and the community about financial wellness and Regions’ banking technology and digital solutions. The manager coaches and develops associates, advises customers on consumer and business products and services, resolves escalated issues, and manages branch recruiting and selection. The position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). The incumbent is expected to obtain an active Life Insurance License within the first 12 months and maintain required continuing education. This position is exempt from Fair Labor Standards Act timekeeping requirements and is not eligible for overtime pay. It is incentive eligible and may be filled at a higher level depending on the candidate’s qualifications and experience.

Requirements

High school diploma or GED.
Four years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
Ability to work on Saturdays as needed.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to exhibit mastery of key advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry or branch management experience.
Seven years of banking and/or lending experience.
Seven years of relationship-based client consultation experience.
Previous branch management experience.

Responsibilities

Lead a medium-sized team of branch associates to generate new revenue by identifying customer needs and providing appropriate guidance on Regions solutions.
Conduct outside sales efforts based on market opportunity to generate new business clients and maintain and expand existing consumer and business banking relationships.
Educate associates, customers, and the surrounding community on financial wellness practices and Regions’ mobile, online, ATM, and other digital banking solutions.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with minimal guidance from mentors, senior managers, and internal support partners.
Provide consistent and timely coaching to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, and assist with annuities and life insurance.
Ensure an optimal customer experience, including helping with transactions and sharing responsibility for greeting customers and processing transactions as needed.
Resolve escalated customer and associate issues and counsel associates as needed.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, processes, procedures, internal audit requirements, applicable laws, and regulations.
Complete Branch Manager-specific operational risk management duties and ensure associates complete delegated duties; identify, manage, and report operational risks.