VP Portfolio Manager

Bancorp Bank, The•Sioux Falls, SD

16h•Onsite

About The Position

We define fintech partnerships. The Bancorp does more than enable payments innovation. We work side by side with clients, combining deep expertise with a technology-forward approach to deliver creative, practical solutions. We don’t settle for what’s possible today. We look ahead to what’s next, helping clients grow and innovate with confidence. The VP Portfolio Manager role leads a team of Relationship Managers, Partner Services Coordinators, and Marketing Compliance Analysts responsible for the day-to-day service, issue management, and marketing compliance review of fintech partner relationships within the Fintech Solutions division. The team supports a portfolio that spans card issuing, payments, and lending programs. As a member of the Partner Services department and the Fintech Solutions division management team, the VP Portfolio Manager helps shape and execute the department’s strategic initiatives and work processes. This role communicates frequently with mid and senior executive-level personnel across The Bancorp, as well as senior executives at partners and third-party service providers.

Requirements

Undergraduate degree in a related field or an equivalent combination of training and experience.
8 years of relevant relationship management or business development experience and 8 years of banking or payments operations experience.
Working knowledge of card issuing, payments and lending programs, including how each is serviced, monitored, and reported.
Strong working knowledge of compliance rules and regulations, including third-party risk management expectations.
Familiarity with marketing and advertising compliance requirements for consumer financial products, including UDAAP considerations.
Excellent leadership skills with a demonstrated ability to motivate others and take the lead.
Excellent verbal, written and interpersonal communication skills, with the ability to work well with all levels of employees, management, staff and external partners.
Excellent partner relationship skills with the ability to manage the highest-level partner concerns and problem-solve as issues arise.
Team player able to work effectively in a collaborative, multitasking environment.
Demonstrates strong motivation, accountability and resilience in pursuing goals, delivering high-quality results and continuously improving performance.
Demonstrates the ability and willingness to learn and use approved artificial intelligence tools to improve productivity, decision-making and work quality, while keeping use compliant with company policies.

Nice To Haves

Ability to travel up to 10%.

Responsibilities

Manages a team of Relationship Managers, Partner Services Coordinators, and Marketing Compliance Analysts supporting assigned fintech partners.
Oversees day-to-day team operations and sets high performance standards, managing performance in line with HR policies and procedures.
Sets clear expectations for partner coverage, service levels, and account documentation across the team.
Builds a flexible, energized work environment that earns employee trust and engagement.
Motivates the team to perform at high productivity levels and inspires confidence in the department’s direction.
Coaches the team on partner communication, issue escalation, marketing compliance standards, and program knowledge across payments, issuing, and lending.
Develops team members and addresses performance issues directly and fairly.
Oversees team support for the full range of partner programs, including card issuing, payments, and lending.
Acts as the escalation point for the Partner Services team and partners to drive efficient resolution of issues and concerns.
Resolves escalated partner management and operational issues, working solutions with the team, and approving actions on the highest-level service and relationship matters.
Guides the team through product launches and program changes so marketing collateral impacts and day-to-day partner servicing impacts are understood and addressed.
Works through lending related issues raised by partners, coordinating with resources across the enterprise to reach resolution.
Communicates partner oversight activities in accordance with applicable regulatory guidance and internal third-party risk management standards for partners with complex services requiring executive oversight.
Works closely with operations, compliance, and third-party risk teams to implement oversight practices, reviews and controls.
Oversees the review of partner marketing and advertising materials for adherence to regulatory requirements, bank policy and program terms, and resolves escalated collateral decisions.
Ensures team member adherence to all regulatory and compliance rules, regulations, and guidelines.
Supports internal and external examination requests and partner inquiries.
Develops short and long-term strategies for the Partner Services team that balance business goals with risk management and compliance standards.
Reviews, analyzes, and presents key operational metrics along with risk and performance indicators
Delivers recommendations to senior management that increase operational effectiveness and manage risk exposure.
Identifies opportunities to improve productivity, reviews staff work for process adherence, and coaches to close gaps.