Financial Center Manager

Bank of America•Dallas, TX

1d•Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive execution while delivering a strong client experience. The role also includes developing talent, managing client traffic and business results, executing market initiatives and organizational priorities, and engaging employees in the business strategy.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client's best interest.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to improve clients' financial lives.
Identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
Communicate effectively and confidently and feel comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet clients' needs.
Follow established processes and guidelines, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
Manage time and capacity efficiently.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise messages that motivate, explain the rationale, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.