Financial Center Manager - Dinuba Financial Center

Bank of America • Dinuba, CA

19h • Onsite

About The Position

The Financial Center Manager is responsible for managing a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals while ensuring operational excellence and cohesive execution.

The manager develops talent, manages client traffic and business results, creates a strong client experience, implements market-level initiatives, and leads employees in executing business strategy and organizational priorities. The position may also include direct responsibility for managing associates. Managers at this level are expected to champion inclusion, use process and data to drive improvement, communicate clearly, manage risk and expenses, coach and develop employees, recruit and onboard talent, and deliver business outcomes through effective team management.

This is an in-office role. The manager must be able to work weekends and/or extended hours, and may be scheduled at any financial center location within a reasonable distance. The role is 1st shift, 40 hours per week, based in Dinuba, California. The annual pay range is $76,500 to $109,200, with offers based on experience, education, and skills. The role is eligible for a discretionary annual incentive plan and benefits, including access to paid time off and employee resources and support.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
• Confidence identifying solutions based on client needs and resolving problems independently or involving others as appropriate.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Ability to follow established processes and guidelines, act in the interests of clients and the bank, and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities, and hold others accountable for results.
• Ability to work weekends and/or extended hours, including potential scheduling at any financial center location within a reasonable distance.
• High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services industry products and solutions.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and ensure effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Deliver clear and concise messages that motivate, explain the rationale, and connect contributions to business results.
• Lead and encourage the identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner’s mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.

Benefits

• Access to paid time off.
• Employee resources and support.
• Eligibility for an annual discretionary incentive award based on individual performance and behaviors, line-of-business and/or group performance, and overall company success.
• Benefits eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED