Financial Center Manager - Jackson Financial Center

Bank of America•Jackson, MS

2d•Onsite

About The Position

The Financial Center Manager is responsible for managing a financial center and its employees on a day-to-day basis. The manager operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The role is expected to ensure operational excellence and cohesive execution. The manager develops talent, including proactively sourcing candidates; manages client traffic and retention; coaches employees to achieve business results; and creates a high-quality client experience. The role also manages market-level initiatives, engages employees in business strategy, and sets priorities for effective execution. The position may include direct associate-management responsibilities. Managers are expected to foster inclusion, use data and process knowledge to drive continuous improvement, communicate clearly, identify and resolve risks, coach and develop team members, manage expenses, support recruiting and career mobility, and deliver business outcomes through effective team management. This is a first-shift role scheduled for 40 hours per week. The manager must be able to work weekends and/or extended hours, and may be scheduled at any financial center within a reasonable distance. The listed location is Jackson, New Jersey. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in the client's best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver experiences that improve clients' financial lives.
Confidence identifying solutions for clients based on their needs and resolving problems independently or with assistance as appropriate.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Efficient time and capacity management.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities for success, and hold others accountable for results.
Ability to work weekends and/or extended hours, including possible scheduling at any financial center location within a reasonable distance.
High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services industry products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise messages that motivate, convey the rationale, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support career growth through talent mobility.
Deliver results through effective team management, structure, and routines.
Work weekends and/or extended hours as required, potentially at another financial center within a reasonable distance.