Financial Center Assistant Manager - Jackson Heights Financial Center

Bank of America•Jackson Heights, NY

1d•Onsite

About The Position

The Financial Center Assistant Manager collaborates with senior team members to manage a financial center, support operational excellence, and ensure that the center runs effectively and cohesively. The role oversees functions including smooth and efficient teller-line operations, day-to-day adherence to policies and procedures, and improvements in financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position is based at the Jackson Heights Financial Center in New York and is an in-office role. It is a first-shift position scheduled for 40 hours per week.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborate effectively, getting things done while building and nurturing strong relationships.
Display passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Identify client solutions based on their needs and resolve problems independently or bring in others as needed.
Communicate effectively and confidently and feel comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet clients' needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable to results.
Work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
Have a high school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Oversee smooth and efficient teller-line operations and day-to-day policy and procedure adherence.
Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.