Financial Center Assistant Manager - Hendersonville Financial Center

Bank of America•Hendersonville, TN

23h•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager manages a financial center in collaboration with senior team members, supporting operational excellence and ensuring that all aspects of the center run effectively and cohesively. The role oversees the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The Assistant Manager ensures directives are implemented and takes leadership responsibility for the financial center when teammates are absent. The position manages client traffic and business results, helps create a world-class client experience, coaches employees, and drives operational excellence and execution of organizational priorities. The role requires working weekends and/or extended hours, and may include scheduling at any financial center location within a reasonable distance.

Requirements

High School Diploma, GED, secondary school, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client's best interest.
Ability to collaborate effectively, get things done, and build and nurture strong relationships.
Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Confidence identifying solutions for clients based on their needs and resolving problems independently or involving others as needed.
Effective and confident communication skills and comfort engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet clients' needs.
Ability to follow established processes and guidelines, act in the best interests of clients and the bank, and comply with applicable laws and regulations.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial services industry products and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Oversee the smooth and efficient functioning of the teller line and day-to-day adherence to policies and procedures.
Ensure directives are implemented and assume leadership responsibility for the financial center when teammates are absent.
Interpret performance results, identify opportunities to drive success, and hold others accountable to results.