Financial Center Assistant Manager - Hendersonville Financial Center

Bank of America•Hendersonville, TN

1d•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager supports the company’s purpose of helping improve financial lives through client connections and Responsible Growth. The role is part of an inclusive, collaborative in-office culture focused on career development and teammate well-being. The assistant manager manages a financial center in collaboration with senior team members, supports its operational excellence, and helps ensure all aspects of the center run effectively and cohesively. This includes overseeing the smooth and efficient operation of the teller line, day-to-day adherence to policies and procedures, and improvement of financial center performance. The role ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborate effectively, building and nurturing strong relationships.
Demonstrate passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Identify solutions for clients based on their needs, resolve problems independently, or involve others as needed.
Communicate effectively and confidently and feel comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.