Financial Center Assistant Manager - Vienna Financial Center

Bank of America • Vienna, VA

1d • $29 - $39 • Onsite

About The Position

The Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members, supporting operational excellence and ensuring the center runs effectively and cohesively. The role oversees functions including the smooth and efficient operation of the teller line, day-to-day adherence to policies and procedures, and improvement of financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position is based at the Vienna Financial Center in Vienna, Virginia, and is an in-office role.

Requirements

• Be an enthusiastic, highly motivated self-starter with a strong work ethic, intense focus on results, and a commitment to acting in the client's best interest.
• Collaborate effectively, get things done, and build and nurture strong relationships.
• Demonstrate passion, commitment, and drive to improve clients' financial lives.
• Identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
• Communicate effectively and confidently, and feel comfortable engaging with all clients.
• Learn and adapt to new information and technology platforms.
• Apply strong critical-thinking and problem-solving skills to meet clients' needs.
• Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
• Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
• Work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
• Have a high school diploma, GED, secondary school credential, or equivalent.

Nice To Haves

• Experience in financial services and knowledge of financial services industry products and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Manage client traffic by engaging and appropriately routing clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Support operational excellence, including efficient teller-line functioning and adherence to policies and procedures.
• Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Resources and support for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED