Financial Center Assistant Manager

Bank of America • Flower Mound, TX

1d • Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members. The role supports operational excellence and helps ensure the center runs effectively and cohesively. Responsibilities include overseeing the smooth and efficient operation of the teller line, day-to-day adherence to policies and procedures, and improvements to financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent.

The role focuses on managing client traffic and business results, creating a world-class client experience, executing market-level initiatives, and engaging employees around business strategy and organizational priorities. The position is based in an in-office culture. The schedule is first shift, 40 hours per week, and may include weekends or extended hours, as well as scheduling at another financial center within a reasonable distance.

Requirements

• Be an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results, acting in the best interest of the client.
• Collaborate effectively, building and nurturing strong relationships.
• Demonstrate passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidently identify solutions based on clients’ needs and resolve problems independently or involve others as needed.
• Communicate effectively and confidently and feel comfortable engaging all clients.
• Learn and adapt to new information and technology platforms.
• Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
• Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
• Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
• Work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
• High school diploma, GED, secondary school credential, or equivalent.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Manage client traffic, engage and appropriately route clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Oversee smooth and efficient teller-line functioning and day-to-day policy and procedure adherence.
• Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED