Financial Center Assistant Manager

Bank of America • Mercer Island, WA

22h • Onsite

About The Position

The Financial Center Assistant Manager supports management of a financial center in collaboration with senior team members. The role helps ensure operational excellence and that the center runs effectively and cohesively, including smooth and efficient teller-line functioning, day-to-day adherence to policies and procedures, and improved financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent.

The position manages client traffic and business results, coaches employees, creates a high-quality client experience, supports market-level initiatives, and helps drive operational excellence and execution of organizational priorities. This is a 1st-shift role at the Mercer Island, Washington financial center, with 40 hours per week. Weekend and/or extended-hour work may be required, and the employee may be scheduled at another financial center within a reasonable distance.

Requirements

• High school diploma, GED, secondary school education, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and a strong focus on results and client interests.
• Collaborates effectively and builds and nurtures strong relationships.
• Demonstrates passion, commitment, and drive to improve clients’ financial lives.
• Identifies client solutions based on needs and resolves problems independently or involves others as needed.
• Communicates effectively and confidently and is comfortable engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet client needs.
• Follows established processes and guidelines and adheres to applicable laws and regulations.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities to drive success, and hold others accountable to results.
• Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of financial services industry products and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Manage client traffic, engage and appropriately route clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Support the financial center’s operational excellence and ensure its functions run effectively and cohesively.
• Oversee smooth and efficient teller-line functioning and day-to-day policy and procedure adherence.
• Ensure directives are implemented and assume leadership responsibility for the financial center when teammates are absent.
• Work weekends and/or extended hours as needed, including possible scheduling at another financial center within a reasonable distance.

Benefits

• Benefits-eligible role.
• Paid time off.
• Resources and support for employees.
• Base salary; role is not incentive eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED