Financial Center Assistant Manager - Lawncrest Financial Center

Bank of America•Philadelphia, PA

22h

About The Position

At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members. The role supports operational excellence and ensures the center runs effectively and cohesively, including smooth teller-line operations, day-to-day adherence to policies and procedures, and improvement of financial center performance. The assistant manager helps ensure directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position focuses on managing client traffic and business results, creating a high-quality client experience, and supporting market-level initiatives. It also drives operational excellence by engaging employees in business strategy and managing organizational priorities and their effective execution. The role requires weekend and/or extended-hours availability, and may involve being scheduled at any financial center within a reasonable distance.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and a strong focus on results, acting in the best interest of the client.
Collaborate effectively, building and nurturing strong relationships.
Display passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
Communicate effectively and confidently and be comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet clients' needs.
Follow established processes and guidelines, acting in the best interests of clients and the bank and adhering to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable to results.
Be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
Have a High School Diploma, GED, Secondary School education, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Support smooth and efficient teller-line operations and day-to-day adherence to policies and procedures.
Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.