Assistant Financial Center Manager

SmartBank•Murfreesboro, TN

8d•Onsite

About The Position

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence. Lead. Coach. Serve. Grow. At SmartBank, we're more than a bank—we're a team of passionate professionals dedicated to creating "WOW" experiences for our clients, associates, and communities. As we continue to grow across Tennessee, Alabama, and Florida, we're looking for an Assistant Financial Center Manager who thrives in a client-focused environment, enjoys developing others, and is ready to take the next step in their banking leadership career. If you're passionate about exceptional service, enjoy coaching and mentoring team members, and want to make a meaningful impact in your community, we'd love to hear from you.

Requirements

High School Diploma or GED required
Banking experience required
Demonstrated ability to manage multiple priorities in a fast-paced environment
Strong leadership, coaching, and communication skills
Commitment to providing exceptional client service
Strong knowledge of branch operations and account opening procedures
Cash handling and balancing experience
Excellent customer service and relationship-building abilities
Strong problem-solving and decision-making skills
Proficiency with Microsoft Office applications
Strong attention to detail and organizational skills
Ability to work collaboratively and lead by example
High integrity, accountability, and adaptability

Nice To Haves

Bachelor's Degree preferred
Previous Sr. Financial Services Representative experience or supervisory experience preferred

Responsibilities

Lead and support Financial Services Representatives (FSRs) to deliver exceptional client service and operational accuracy.
Coach, train, and develop team members while reinforcing policies, procedures, and service standards.
Assist with resolving complex client concerns and building lasting client relationships.
Promote SmartBank products and services while identifying opportunities to deepen client relationships.
Support branch sales initiatives, team development, and performance goals.
Monitor branch cash levels, conduct surprise cash audits, and ensure adherence to operational controls.
Assist with account openings, deposit products, and other client service needs.
Serve as the primary branch leader in the absence of the Financial Center Manager.
Maintain compliance with all banking regulations, including the Bank Secrecy Act (BSA) and other applicable laws.
Champion SmartBank's culture, values, and commitment to creating exceptional experiences.