Financial Center Manager - Hendersonville Financial Center

Bank of America•Hendersonville, TN

1d•Onsite

About The Position

The Financial Center Manager manages a financial center and its employees day to day. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive execution, while supporting Bank of America’s commitment to Responsible Growth, inclusion, teammate development, and client service. The role is based at the Hendersonville Financial Center, with possible scheduling at another financial center within a reasonable distance.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in clients’ best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients’ financial lives.
Confidence identifying solutions based on client needs; ability to resolve problems independently or involve others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Effective time and capacity management.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Availability to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
High school diploma, GED, secondary school diploma, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services industry products and solutions.
Experience in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise messages that motivate, explain the rationale, and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support career growth through talent mobility.
Deliver results through effective team management, structure, and routines.
Manage associates, as applicable to the position.