Financial Center Manager - Jackson Financial Center

Bank of America•Jackson, MS

3d•$76,500 - $109,200•Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, promotes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive execution while delivering a strong client experience. The position includes developing talent, managing client traffic and retention, coaching employees to achieve business results, and executing priorities and initiatives set by market leaders. Managers are also expected to create an inclusive team, make data-driven decisions, communicate business priorities clearly, identify and address risks, develop employees through coaching and feedback, manage expenses, support talent mobility, and deliver business outcomes through effective team management and routines. The role is based at the Jackson Financial Center in Jackson, New Jersey. It is a first-shift position with a 40-hour workweek. The manager must be able to work weekends and/or extended hours and may be scheduled at another financial center within a reasonable distance. The annual salary range is $76,500 to $109,200, with offers based on experience, education, and skill set. The role is eligible for a discretionary annual incentive plan and company benefits, including paid time off.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Strong work ethic, self-motivation, and focus on results while acting in clients’ best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment to delivering experiences that improve clients’ financial lives.
Confidence identifying solutions based on clients’ needs and resolving problems independently or with help from others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet clients’ needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Efficient time and capacity management.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities for success, and hold others accountable for results.
Ability to work weekends and/or extended hours, potentially at another financial center within a reasonable distance.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Financial services experience and knowledge of financial services products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clearly and concisely to motivate employees and connect their contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.