Financial Center Manager - Livonia Financial Center

Bank of America•Livonia, MI

23h•Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, promotes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive execution while developing talent, managing client traffic and business results, and creating a world-class client experience. The position is based at the Livonia Financial Center and may require scheduling at any financial center location within a reasonable distance. Managers are expected to create an inclusive team, use process knowledge and data-driven decisions, communicate clearly, identify and resolve potential risks, coach and develop team members, manage expenses, recruit and onboard talent, and deliver business outcomes through effective team management and routines. The role requires a high school diploma or equivalent and at least one year of leadership experience. Work is 40 hours per week on first shift, with weekend and/or extended hours required as needed.

Requirements

High school diploma, GED, secondary school diploma, or equivalent.
At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Strong work ethic, self-motivation, and focus on results while acting in clients' best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment to delivering experiences that improve clients' financial lives.
Ability to identify client solutions based on needs and resolve problems independently or involve others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Effective time and capacity management.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities, and hold others accountable for results.
Ability to work weekends and/or extended hours, including possible scheduling at a financial center within a reasonable distance.
Skills in coaching, customer service, management, client focus, performance management, talent development, business operations, recruiting, results orientation, risk management, sales performance management, inclusive leadership, leadership development, prioritization, problem solving, and referral management.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team in which members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise messages that motivate, explain the rationale, and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.