Newline Relationship Manager II

Fifth Third Bank • Virtual - Ohio, OH

1d • $82,100 - $172,500 • Remote

About The Position

Responsible for profitable business development and monitoring the quality of an existing portfolio of companies within the bank’s Newline vertical. The role focuses on growing relationships that use the bank’s Newline money movement services and technology, including sponsorship services, instant payment and API connectivity. Clients may include payroll companies, payment aggregators, payment facilitators, merchant acquirers, card issuers, bill payment providers and other companies with client-facing payment products.

The position leads and coordinates with One Bank partners to create and implement relationship strategies for assigned clients and prospects. It requires knowledge of the payments industry, treasury products, commercial credit and products, and financial statement analysis to provide comprehensive treasury and embedded payment solutions. The incumbent serves larger clients and more sophisticated credits, participates in industry events and community activities, and manages risk while supporting a positive customer and colleague experience.

The position is based virtually in Ohio. The working environment is a normal office environment with extended CRT screen viewing and potentially frequent travel depending on assignment. Regional or local travel is required.

Requirements

• Bachelor’s or master’s degree in Business, such as Business Administration, Finance or Accounting, or equivalent work experience preferred.
• At least 4 years of Commercial Banking experience, preferably including at least 3 years in a sales role.
• Formalized commercial banking training or payments industry experience required.
• Ability to structure moderately complex financial situations.
• Proven ability to build new and existing client business, increase revenue and provide a positive client experience.
• Strong business acumen, including detailed analysis, financial statement review and understanding of accounting principles.
• Thorough knowledge of Commercial Banking, Treasury Management and financing options.
• Ability to assess client needs, profitability drivers and corporate/personal life cycle to optimize financial solutions.
• Ability to build strong internal One Bank partnerships and provide holistic solutions for clients’ business and personal financial goals.
• Ability to communicate effectively to groups, adjust detail to the audience and capture and hold audience attention.
• Ability to identify and understand business issues, problems and opportunities and create relevant options to achieve desired outcomes.
• Strong verbal and written communication skills, particularly experience in face-to-face negotiations.
• Proven ability to work in a team-based sales environment.
• Proficiency in Microsoft Office software.
• Regional or local travel is required.

Nice To Haves

• Familiarity with prospecting and CRM sales tools.
• Bachelor’s or master’s degree in Business, Business Administration, Finance or Accounting, if not substituted by equivalent work experience.
• At least 3 years of sales experience within Commercial Banking.

Responsibilities

• Prospect independently for clients using referral sources, existing clients and centers of influence.
• Develop and implement a business plan to achieve financial goals and qualitative measurements.
• Work with One Bank partners to deepen existing relationships and acquire prospective relationships.
• Attend community and industry forums, conferences and meetings to broaden networks and referral sources and maintain knowledge of trends, practices, services and the competitive landscape.
• Work with product, risk and operations partners to analyze, evaluate and develop tailored relationship strategies for clients and prospects.
• Manage customer relationships to maximize opportunities for the bank while considering bank risk and customer needs.
• Meet regularly with customers to strengthen trusted-advisor relationships and ensure business needs are met.
• Use consultative sales skills, commercial playbook principles and call reporting plans to enhance the client experience.
• Use the bank’s CRM system for client activity tracking, call reports and pipeline management.
• Partner with Credit on credit requests and adhere to established Portfolio Management guidelines.
• Analyze and interpret financial information and determine appropriate questions to evaluate credit requests.
• Identify, assess, manage, monitor and report risks while following bank policies and procedures.
• Participate in industry events and community activities.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional and social well-being.
• Incentive compensation plan eligibility, with payments based on company, line of business and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level