Client Relationship Manager II

Truckstop•Boise, ID

2d•$55,000 - $65,000•Onsite

About The Position

The Client Relationship Manager II is a front-line ambassador and primary point of contact for clients. The role focuses on building strong client relationships, identifying and resolving root causes of recurring issues, and collaborating with cross-functional teams to improve products and services. The position involves working directly with company executives and finance departments. It is a full-time, in-person role based at Truckstop’s Boise office at 1444 S. Entertainment Ave., Boise, ID 83709. The role communicates with customers through email and chat, responds to moderately complex queries, and resolves problems using established procedures. It also onboards new clients, collaborates with the product team on client experience and automation improvements, uses client data to identify trends and potential issues, and documents account information. The position requires strong communication, customer service, problem-solving, organization, and collaboration skills. The position is classified as non-exempt. Its physical demands are minimal and include frequent sitting, communicating, reaching, handling objects, and using a computer keyboard and mouse; it also requires mobility and regularly moving materials weighing up to five pounds. The described work environment can include an office or remote-home setting, though the role is specified as in-person in Boise. The anticipated base salary is $55,000–$65,000 USD, and the role is eligible for a yearly bonus.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office, including Outlook, Excel, and Word, and ability to use office equipment.
Strong verbal and written communication skills.
Exceptional customer service skills, including the ability to seek understanding and solve problems.
Ability to understand and respond to customer needs in a timely manner.
Meticulous attention to detail.
Ability to communicate with business owners and finance professionals.
Ability to multitask, prioritize work, and manage time to meet department goals and deadlines.
Ability to maintain effective collaborative relationships across company areas.
Ability to support a team environment and help when needed.
Proactive approach, initiative, and strong follow-through skills.
Ability to learn company products, systems, and client service capabilities and norms in a reasonable amount of time.

Nice To Haves

Bachelor’s degree preferred.
Two or more years of experience in a similar role preferred.

Responsibilities

Communicate proactively and positively with clients by email and chat using established channels.
Verify client requests, answer questions, provide assistance, and respond to moderately complex queries.
Find satisfactory solutions to client problems using standard operating procedures.
Clarify customer concerns, determine the causes of product or service problems, explain and select appropriate solutions, expedite corrections or adjustments, and follow up as needed.
Onboard new clients and provide welcoming, high-quality customer service.
Collaborate with the product team to improve the client experience and identify automation opportunities.
Build and nurture relationships with diverse clients, understand their needs, and contribute to their success.
Use client data to identify insights and proactively address potential issues for clients and the business.
Document account information and track daily and monthly trends.
Perform other related occasional work as assigned.