Branch Manager 4 - 82nd & Causey, OR
About The Position
The Branch Manager leads and manages branch operations to meet goals, ensure compliance with banking laws and regulations, and deliver an excellent customer experience consistent with U.S. Bank culture and core values. The role exercises independent judgment and discretion while coaching, developing, mentoring, and training team members. It uses effective communication and critical thinking to identify customers’ financial needs and recommend appropriate products and services, collaborating with wealth, business banking, mortgage, and payment services partners to help personal and business customers reach their financial goals. The Branch Manager leads the customer experience, motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. Employees must maintain awareness of and comply with the U.S. Bancorp Code of Ethics and laws, regulations, policies, and procedures relevant to their position. This role works from a U.S. Bank location five days per week.
Requirements
- Bachelor’s degree or equivalent work experience.
- Four to five years of experience in a sales, retail management, or banking environment.
- Must obtain and maintain National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting criminal background and credit check requirements.
- Must comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies.
- Ability to work from a U.S. Bank location five days per week.
Nice To Haves
- Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
- Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
- Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
- Effective analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
- Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
- Ability to evaluate and resolve problems and issues with minimal guidance.
- Demonstrated success in a retail sales environment.
- Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
Responsibilities
- Lead and manage branch operations to ensure goals are met and banking laws and regulations are followed.
- Ensure team members provide an excellent customer experience reflective of U.S. Bank culture and core values.
- Coach, develop, mentor, and train team members; provide motivation and direction.
- Identify customers’ financial needs and direct or recommend them to appropriate products and services.
- Collaborate with wealth, business banking, mortgage, and payment services partners to help customers meet financial goals.
- Lead customer experience efforts, expand the customer base, and participate in the local market and community to identify needs and promote U.S. Bank products and services.
- Maintain awareness of and comply with the Code of Ethics and applicable laws, regulations, policies, and procedures.
Benefits
- Medical, dental, and vision healthcare coverage
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation, from two to five weeks depending on salary grade and tenure
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase plan
- Pension
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What This Job Offers
Job Type
Full-time
Career Level
Manager
