Branch Manager 4 - Evanston, IL

U.S. Bank•Evanston, IL

2d•Onsite

About The Position

The Branch Manager leads and manages one or more branches to meet business goals and ensure compliance with banking laws and regulations. The role is responsible for delivering an excellent customer experience consistent with U.S. Bank’s culture and values, and for coaching, developing, mentoring, and training team members. The manager uses effective communication and critical thinking to identify customers’ financial needs and recommend appropriate products and services, collaborating with partners in wealth, business banking, mortgage, and payment services to help individuals and businesses reach their financial goals. The role leads the customer experience, motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. It requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required background and credit checks.

Requirements

Bachelor’s degree or equivalent work experience.
Four to five years of experience working in a sales, retail management, or banking environment.
NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, including satisfactory completion and maintenance of required registration checks.
Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insight skills.

Nice To Haves

Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques.
Analytical skills to evaluate credit requests, prepare budgets, and determine trends in a marketplace.
Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch(es) to achieve goals and comply with banking laws and regulations.
Ensure team members provide an excellent customer experience that reflects U.S. Bank culture and core values.
Coach, develop, mentor, and train team members.
Identify customers’ financial needs and recommend appropriate products and services.
Collaborate with wealth, business banking, mortgage, and payment services partners to support customers’ financial goals.
Motivate and direct the team and lead the customer experience.
Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
Use discretion and independent judgment in performing necessary duties.