Branch Manager 4 - Evanston, IL

U.S. Bank•Evanston, IL

4d•$104,130 - $127,270•Onsite

About The Position

The Branch Manager leads and manages branch operations to meet business goals and comply with banking laws and regulations. The role ensures that team members deliver an excellent customer experience aligned with U.S. Bank's culture and core values, and regularly coaches, develops, mentors, and trains employees. The Branch Manager uses effective communication and critical thinking to identify customers' financial needs and recommend appropriate products and services. The role collaborates with wealth, business banking, mortgage, and payment services partners to help individual and business customers reach their financial goals. It also leads the customer experience, motivates and directs the team, expands the customer base, and participates in the local community and market to identify needs and promote U.S. Bank products and services. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The role must be performed at a U.S. Bank location on all scheduled workdays.

Requirements

Bachelor's degree or equivalent work experience.
Four to five years of experience working in a sales, retail management, or banking environment.
Ability to obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including satisfactory criminal background and credit checks.

Nice To Haves

Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Effective analytical skills to evaluate credit requests, prepare budgets, and determine trends in a given marketplace.
Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insight skills.

Responsibilities

Lead and manage branch operations to ensure goals are met and banking laws and regulations are followed.
Ensure team members provide an excellent customer experience consistent with U.S. Bank culture and core values.
Coach, develop, mentor, and train team members.
Identify customers' financial resources and needs, and provide direction and recommendations to appropriate products and services.
Collaborate with wealth, business banking, mortgage, and payment services partners to help customers reach their financial goals.
Lead the customer experience and provide motivation and direction for the team.
Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
Exercise discretion and independent judgment in performing job duties.

Benefits

Medical, dental, and vision healthcare.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.