Branch Operations Lead - Chicago North Shore Market - Evanston, IL

JPMorgan Chase & Co. • Evanston, IL

4d • $26 - $32 • Onsite

About The Position

As a Branch Operations Lead at a Chase branch, you will work closely with the Branch Manager, branch employees, and other experts to ensure client transactions are handled accurately and with care while following bank policies, procedures, and regulatory requirements. You will assist clients with transactions, introduce them to self-service banking options, and build lasting relationships. You will also review branch operations and keep the team informed about current policies and procedures, helping the branch meet its control expectations.

The role includes leading day-to-day branch operations, managing cash devices, resolving client issues, supporting loss control, compliance, and audits, and helping create a welcoming branch environment. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail, organization, and ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy and collaborative teamwork.
• Ability and interest in educating branch team members and partners.
• Ability to build client relationships, educate clients, and refer them to appropriate experts.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly with clients, understand and anticipate their needs, and manage their entry into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Connect clients with branch team members and collaborate to address specialized financial needs.
• Introduce clients to self-service banking options.
• Support the Branch Manager in maintaining loss control, compliance, and audit standards.
• Review branch operations and keep the team informed about policies and procedures.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED