Sr. Operations Specialist - North Chicago, IL
About The Position
The Senior Operations Specialist serves as the primary owner for customer-facing distribution execution and outbound operations across key U.S. distribution centers. The role supports the U.S. Distribution Manager by leading day-to-day outbound execution across the distribution network and partnering with distribution centers, Customer Service, Quality, BTS, Transportation, Trade Compliance, Planning, and other stakeholders. The specialist drives timely issue resolution, improves operational flow and warehousing and delivery performance, and helps ensure service commitments are met for customers and patients. The position covers delivery monitoring and open delivery reviews, delivery block resolution and push requests, zero-pick investigations, warehouse cancellations, export coordination, LTL and partial shipment management, HVR/LVR management, VAS support, product complaint returns/OZ requests, outbound IDOC monitoring and resolution, distribution process optimization, logistics data analysis, and investigation of shipment delays, damages, discrepancies, and other operational inefficiencies. Working hours are Monday, Thursday, and Friday, 9:00 a.m.–6:00 p.m., and Tuesday and Wednesday, 10:00 a.m.–7:00 p.m. The role is on-site unless otherwise stated.
Requirements
- Five years of experience in warehousing, distribution, and/or supply chain management.
- Experience with fulfillment services, warehouse operations, warehouse design, and system configuration support.
- Familiarity with warehouse management systems, including platforms used by external 3PL partners.
- Hands-on experience applying basic to advanced analytics tools and techniques to monitor operational performance and support issue resolution.
- Ability to analyze and interpret data to identify trends, assess root causes, and support timely operational decisions.
- Strong analytical skills and demonstrated ability to use data-driven decision-making to prioritize operational issues, support root cause analysis, and drive continuous improvement.
- Demonstrated ability to identify distribution inefficiencies, evaluate shipment delays, damages, and discrepancies, and coordinate corrective actions.
- Strong cross-functional collaboration skills with IT/BTS, Commercial, Finance, Supply Chain, distribution centers, external 3PL partners, and stakeholders at varying organizational levels.
- Extensive knowledge of SAP, S/4, JDA, external 3PL WMS platforms, and/or similar distribution and supply chain systems.
- Well-developed interpersonal skills, including strong presentation, verbal, and written communication skills.
Nice To Haves
- Bachelor’s degree, preferably in business or supply chain, or equivalent experience.
Responsibilities
- Own day-to-day outbound operational support across U.S./Puerto Rico distribution centers, including order fulfillment, shipment readiness, dock activity, carrier handoffs, and issue escalation.
- Monitor deliveries and review open deliveries to identify aging deliveries, delayed pick/pack activity, blocked orders, shipment discrepancies, and risks requiring follow-up.
- Resolve delivery blocks, delivery push requests, zero-pick investigations, and warehouse cancellations by identifying root causes, aligning owners, documenting actions, and driving closure.
- Serve as an operational escalation point for Customer Service, investigating fulfillment issues, delivery status concerns, partial shipment impacts, cancellations, and urgent customer needs; communicate status, next steps, and ownership.
- Monitor and resolve outbound SAP IDOC issues with BTS, 3PL partners, and internal operations teams; troubleshoot failures, validate corrections, reduce recurring errors, and support accurate transaction flow.
- Support Value Added Services operations by coordinating readiness, timing, inventory availability, labeling or packaging requirements, exception management, and post-activity reconciliation.
- Support HVR/LVR processes by monitoring order and release activity, coordinating with distribution centers and partners, resolving exceptions, and ensuring prioritization, documentation, and timely execution.
- Support product complaint returns, including OZ requests, by coordinating return authorization, partnering with Customer Service, Quality, distribution centers, and transportation teams, tracking status, and escalating delays or documentation gaps.
- Optimize distribution processes and improve the efficiency and effectiveness of the physical movement of goods.
- Analyze warehousing and delivery performance data.
- Investigate and address distribution inefficiencies, including shipment delays, damages, and discrepancies.
- Coordinate with cross-functional stakeholders to improve operational flow, warehousing and delivery performance, and service outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
