Branch Representative - North Shore Branch

Texas Bay Area Credit U•Houston, TX

2h•$17 - $22•Onsite

About The Position

The Branch Representative provides member service support to Tellers and Financial Services Representatives while delivering an exceptional experience. The role handles member account maintenance and transactions, processes consumer and home equity loans, provides credit counseling, and helps members understand credit union products and services. The representative resolves member issues within their authority, refers escalated concerns to the Assistant Branch Manager or Branch Manager, and follows credit union policies and regulatory requirements. The position also supports branch operations, maintains cash security and accuracy, and helps uphold the Credit Union’s professional reputation.

Requirements

High school education or GED.
One to three years of similar or related experience.
At least one year of cash handling and customer service experience.
Proficiency in MS Office and general computer skills.
Completion of required training courses.
Attention to detail and strong organizational skills.
Analytical, problem-resolution, and decision-making skills.
Strong verbal and non-verbal communication skills.
Self-motivation and ability to learn quickly.
Ability to multitask and work well in a fast-paced environment.
Excellent member service skills.
Ability to demonstrate Texas Bay Core Values.
Ability to maintain confidentiality and exercise discretion.
Ability to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs regularly; occasionally lift or move 10–15 pounds; view a computer monitor for extended periods; and travel to and from credit union offices.

Responsibilities

Provide prompt and courteous service to members according to TBCU service expectations.
Perform member account maintenance, including issuing debit cards, processing stop payments and wire transfers, and opening and closing accounts according to policy.
Process consumer loans from application through disbursement, including applicant communications, document preparation and review, collateral insurance review, protection product recommendations, and creditworthiness analysis.
Provide credit counseling and suggest actions members can take to improve their credit scores.
Resolve member issues and complaints using knowledge of credit union processes and procedures; refer escalated concerns to the Assistant Branch Manager or Branch Manager.
Prepare, process, and close home equity loans according to credit union policy.
Manage CVIEW tickets daily, including researching and resolving errors.
Follow TBCU policies and procedures, including member identification, validation checks, and OFAC obligations.
Maintain working knowledge of TBCU products, policies, procedures, promotions, and services.
Educate members about credit union products and services by identifying their personal and financial goals.
Process transactions including deposits, withdrawals, check cashing, loan payments, transfers, open-end loan draws, credit card cash advances, and credit card payments.
Balance the cash drawer against system totals daily and maintain the security of the cash drawer and teller number.
Participate in the Performance Reward Program.
Maintain and project the Credit Union’s professional reputation.
Help credit union teams function smoothly and efficiently, remain alert to potential problems, and propose changes to policies and programs.
Back up coworkers as needed and perform other assigned or necessary duties.
Continue reporting to work as scheduled during state-issued emergency declarations as an employee of an essential business.
Comply with applicable federal, state, and local regulations.