North Branch - Library Assistant I - North Branch

City of Abilene•Abilene, TX

1d•Onsite

About The Position

Under the supervision of the Customer Service Manager or Branch Manager, the Library Assistant I helps customers register for library cards and use self-check services, answers questions about library accounts, resolves customer problems, and provides prompt, friendly service. The position supports patrons in using library materials and works with the circulation team to manage the flow of items. It exercises no supervision. The role serves at the circulation desk, processes library materials and patron registrations, assists with fines and reference questions, maintains collection areas, and helps patrons use library technology and resources. Travel between work sites for meetings, programming, and training is required. Outreach and other programming may involve working outdoors in seasonal weather. The position requires evening and weekend availability and regular reliable attendance.

Requirements

High school diploma or GED required.
A valid current Texas driver’s license, ability to obtain one within 90 days of employment, or a military waiver is required.
Must be able to work evenings and weekends and maintain regular reliable attendance.
Ability to stand for extended periods and to sit, walk, kneel, crouch, stoop, squat, twist, and climb.
With or without accommodation, ability to regularly lift up to 40 pounds of library materials and push or transport a loaded cart weighing up to 150 pounds.
Ability to travel to different work sites.
Manual dexterity to operate a computer and telephone equipment.
Ability to see and hear, with assistive devices if needed.
Knowledge of library policies, procedures, systems, and services, including the Dewey Decimal System.
Knowledge of bibliographic databases and related search procedures, and working knowledge of library circulation and reference collections.
Knowledge of Microsoft Outlook, Word, Excel, and PowerPoint, Google Suite, and internet search techniques.
Ability to operate a computer accurately and standard office equipment.
Commitment to public service; adaptability; positive attitude and strong work ethic.
Ability to use tact, remain courteous, and exercise independent judgment and initiative within departmental policies and procedures.
Ability to learn the computerized circulation system and routine library functions quickly and accurately, and to learn and apply money collection procedures.
Ability to work effectively and cordially with library customers and staff, communicate policies clearly, and communicate clearly and concisely in writing.
Ability to establish and maintain cooperative working relationships internally and externally.
Ability to follow the City of Abilene Core Values and contribute as a respectful team member toward the Division’s mission.
Any combination of experience and training equivalent to that needed to provide the required knowledge, skills, and abilities may qualify.

Nice To Haves

One year of public contact and/or customer service experience, familiarity with basic library procedures, and demonstrated computer knowledge are preferred.
Previous clerical or library clerical experience in a public library is preferred.
An associate’s degree is preferred.

Responsibilities

Check in and check out library materials, register patrons, collect overdue fines, and provide directional and ready-reference assistance at the circulation desk.
Enter information about library patrons and materials into the database.
Shelve and read shelves, and create displays to keep the library collection neat and orderly.
Conduct regular inventory of the paperback collection and organize the newspaper rack.
Provide Readers Advisory service to library patrons and staff.
Help the public use the online catalog and digital resources.
Provide hands-on computer and photocopying assistance to the public.
Maintain and clean audiovisual collections.
Travel between work sites for meetings, programming, and training.
Process holds and claims for returned or missing items, and clear materials as necessary.
Perform other job-related duties and responsibilities as assigned.