Sr. Operations Specialist - North Chicago, IL

Military Spouse Corporate Career Network•North Chicago, IL

3d•Onsite

About The Position

The Senior Operations Specialist is the primary owner for customer-facing distribution execution and outbound operations across key US distribution centers. The role supports the US Distribution Manager by leading day-to-day outbound execution across the distribution network, including delivery monitoring, delivery reviews and block resolution, delivery push requests, zero-pick investigations, warehouse cancellations, export coordination, LTL and partial shipment management, HVR/LVR management, Value Added Services support, product complaint returns and OZ requests, outbound IDOC monitoring and resolution, process optimization, logistics data analysis, and investigation of shipment delays, damages, discrepancies, and other operational inefficiencies. The specialist partners with distribution centers and cross-functional teams to resolve issues, improve operational flow, strengthen warehousing and delivery performance, and meet customer and patient service commitments. The position is on-site in North Chicago, Illinois. Working hours are Monday, Thursday, and Friday from 9:00 a.m. to 6:00 p.m., and Tuesday and Wednesday from 10:00 a.m. to 7:00 p.m.

Requirements

Five years of experience in warehousing, distribution, and/or supply chain management.
Experience with fulfillment services, warehouse operations, warehouse design, and system configuration support.
Familiarity with warehouse management systems, including platforms used by external 3PL partners.
Hands-on experience applying basic to advanced analytics tools and techniques to monitor operational performance and support issue resolution.
Ability to analyze and interpret data to identify trends, assess root causes, and support timely operational decisions.
Strong analytical and data-driven decision-making skills, including prioritizing operational issues, supporting root-cause analysis, and driving continuous improvement.
Ability to identify distribution inefficiencies, evaluate shipment delays, damages, and discrepancies, and coordinate corrective actions to improve goods movement, warehousing performance, and delivery reliability.
Strong cross-functional collaboration skills with IT/BTS, Commercial, Finance, Supply Chain, distribution centers, external 3PL partners, and stakeholders at varying organizational levels.
Extensive knowledge of SAP, S/4, JDA, external 3PL WMS platforms, and/or similar distribution and supply chain systems.
Strong interpersonal, presentation, verbal, and written communication skills.

Nice To Haves

Bachelor’s degree, preferably in business or supply chain; equivalent experience is also considered.

Responsibilities

Own day-to-day outbound operational support across US and Puerto Rico distribution centers, covering order fulfillment, shipment readiness, dock activity, carrier handoffs, and issue escalation.
Monitor deliveries and review open deliveries to identify aging deliveries, delayed pick/pack activity, blocked orders, shipment discrepancies, and other operational risks.
Resolve delivery blocks, delivery push requests, zero-pick investigations, and warehouse cancellations by identifying root causes, coordinating owners, documenting actions, and driving timely closure.
Serve as an operational escalation point for Customer Service by investigating order fulfillment issues, delivery status concerns, partial shipment impacts, cancellation requests, and urgent customer needs; communicate status, next steps, and ownership.
Monitor and resolve outbound SAP IDOC issues with BTS, 3PL partners, and internal operations teams; troubleshoot failures, validate corrections, reduce recurring errors, and support accurate system-to-system transactions.
Support Value Added Services operations by coordinating readiness, timing, inventory availability, labeling or packaging requirements, exceptions, and post-activity reconciliation.
Support HVR/LVR processes by monitoring order and release activity, coordinating with distribution centers and cross-functional partners, resolving exceptions, and ensuring prioritization, documentation, and timely execution.
Support product complaint returns, including OZ requests, by coordinating return authorizations and partnering with Customer Service, Quality, distribution centers, and transportation teams; track requests through closure and escalate delays or documentation gaps.
Coordinate export activity and manage LTL and partial shipments.
Optimize distribution processes and the efficiency and effectiveness of physical goods movement.
Analyze warehousing and delivery performance data.
Investigate and address distribution inefficiencies, including shipment delays, damages, and discrepancies.
Collaborate with distribution centers, Customer Service, Quality, BTS, Transportation, Trade Compliance, Planning, and other stakeholders to resolve issues and meet service commitments.