Branch Operations Lead - West Lakeview - Chicago, IL

JPMorgan Chase & Co. • Chicago, IL

11d • $26 - $32 • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and subject-matter experts to ensure clients’ financial transactions are handled accurately and carefully while following bank policies, procedures, and regulatory requirements. You will support day-to-day branch operations, provide welcoming and attentive client service, and help clients access self-service banking options. You will also review branch operations and keep the team informed about current policies and procedures, helping the branch meet control expectations and operate securely. The role is located in West Lakeview, Chicago, Illinois. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel is required as needed for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to follow policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks.
• Leadership skills and operational proficiency, with a focus on transaction accuracy and collaboration.
• Ability and interest in educating branch team members and partners.
• Strong client engagement and relationship-building skills, including educating clients and referring them to experts when needed.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand clients’ needs, check them into the waiting queue, and help ensure smooth visits.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Introduce clients to the branch team and collaborate to support specialized financial needs and lasting relationships.
• Share self-service banking options that allow clients to access their accounts at any time.
• Work with the Branch Manager to support branch operations, loss control, compliance, and audits.
• Keep the branch team informed about policies and procedures and help the branch meet control expectations.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED