Field Service Technician (Appliance Repair) - Chicago, IL (North Chicago, Evanston, Deerfield)
About The Position
LG Electronics is seeking a Field Service Technician (DMST) for its Customer Service team serving the North Chicago, Illinois metro area and surrounding areas, including Evanston and Deerfield. The technician provides in-home service and is responsible for delivering an exceptional customer experience. Full-line technicians diagnose and repair major appliances, televisions, and air-conditioning units, manage inventory, and complete daily administrative tasks. Technicians represent LG to customers and are expected to maintain a professional manner. The role involves traveling to customer locations to maintain and repair LG equipment, conducting technical diagnoses and specialized repairs, and documenting findings and service decisions. Technicians use company-provided safety equipment, vehicles, and diagnostic tools; process paperwork and data entry after each job; and review information about the next day's service calls in advance. They are expected to meet or exceed company service metrics.
Requirements
- At least 1 year of experience in a technical role; appliance repair experience is preferred.
- Experience repairing major appliances, including refrigeration/sealed systems, cooking products, and cleaning products.
- Experience using tools and diagnostic test equipment.
- Ability to troubleshoot, diagnose, repair, and document product or system issues appropriately.
- Valid driver's license in good standing.
- Ability to obtain appropriate EPA certification.
- Ability to meet field-service physical requirements, including continuous bending and lifting up to 50 pounds.
Nice To Haves
- Appliance repair experience.
Responsibilities
- Travel to customer locations to maintain and repair LG equipment and ensure product performance.
- Use provided personal protective equipment, vehicles, and diagnostic tools safely and properly.
- Diagnose technical problems and perform specialized repairs on electronics and home appliances.
- Assess problems, document findings, and decide whether to repair products or replace parts.
- Complete paperwork and data entry promptly and accurately after each job.
- Pre-screen the next day's service calls by gathering information to support diagnosis before arriving at customers' homes.
- Manage inventory and perform daily administrative tasks.
- Meet or exceed company metrics, including customer satisfaction, first-time fix rate, revisits, parts management, and overtime percentage.
- Represent LG professionally while providing in-home service.
Benefits
- No-cost employee premiums for eligible employees and dependents for medical, dental, vision, and prescription benefits.
- 401(k) retirement savings plan with competitive company matching contributions, immediate vesting, and multiple investment options.
- Paid time off including company holidays and a combined bank of paid sick and vacation time.
- Performance-based short-term incentives, varying by role.
- Confidential mental health resources for employees and their loved ones.
- Personal fitness goal incentives.
- Paid parental leave.
- Family support for those raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group-rate life and disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
