Sr. Field Service Technician - Chicago, IL

Signode•Roselle, IL

1d•$35 - $41•Onsite

About The Position

The Sr. Field Service Technician installs, services, troubleshoots, repairs, and provides training for general-purpose equipment and a wide range of industrial and customer-specific application machines. The role includes scheduled and on-demand service, preventative maintenance, equipment upgrades and retrofits, and customer site installation support. The technician diagnoses mechanical, hydraulic, pneumatic, electrical, and electronic issues; uses intermediate PLC knowledge to troubleshoot and repair programmable logic controllers; and documents service activities, expenses, reports, and bulletins. The position requires the candidate to be based in the Chicago, IL area and travel daily by automobile, with frequent overnight stays. Daily driving is usually one to six hours. The technician works with customers, company technicians, management, engineering, and the Regional Service Manager to coordinate service, training, safety, scheduling, and parts needs.

Requirements

High school degree; technical or similar college degree is also listed.
Four to five years of transferable experience.
Experience working with electrical, mechanical, pneumatic, and hydraulic systems.
Ability to read and interpret blueprints and schematics.
PLC background.
Microsoft Office skills, including Word, Excel, and Outlook.
Ability to work as a self-starter with minimal supervision.
Must be based in the Chicago, IL area.
Ability to travel daily by automobile and stay overnight frequently.

Nice To Haves

Professional coursework in electrical, mechanical, or automation subjects.

Responsibilities

Perform daily work in accordance with safety regulations and protocols, complete required safety training on time, and report unsafe conditions with proposed solutions.
Accurately and promptly document daily service activities and expenses in the appropriate recording system.
Identify complex customer and machine problems, assess options, and implement effective solutions.
Read and interpret blueprints, wiring diagrams, and schematics for installations, repairs, upgrades, and retrofits.
Provide technical support and training to Signode technicians.
Monitor and manage scheduled service calls to ensure accuracy and completion.
Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions; perform preventative maintenance; disassemble units; and replace defective parts.
Adjust equipment and test it for proper operation.
Under supervision, coordinate pre-installation meetings with customers, review procedures and responsibilities, inspect sites for product compatibility, and install, adjust, and test equipment.
Maintain effective customer relationships by professionally explaining product failures, problems, and recommended corrective actions.
Communicate essential information promptly to customers, management, engineering, and other key stakeholders.
Use intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to support quotation proposals.
Design and conduct repair and preventative maintenance training for customers and company service representatives.
Prepare comprehensive non-conformance reports and service bulletins.
Work with the Regional Service Manager on appropriate inventory sourcing levels and equipment-specific parts needs.