Chicago Field Service Technician

Accel Entertainment • Tinley Park, IL

3d • Onsite

About The Position

Accel Entertainment is hiring Field Service Technicians to work in the field across Chicago and surrounding suburbs. Technicians work 40 hours per week at locations such as bars, restaurants, gas stations, and truck stops. The shift starts from home, and the company supplies a vehicle and fuel card. Weekend availability is required; additional shift differentials are available for weekend and second- or third-shift work. The company will train inexperienced candidates.

The role’s primary purpose is to maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices. It also includes loading and unloading supplies and assisting in other areas as needed. The stated base pay range is $23–$29 per hour, depending on experience, qualifications, and skillset.

Accel Entertainment offers benefits including health insurance with vision and dental coverage, a 401(k) with match, paid time off, and paid holidays. The posting also lists additional voluntary benefits and an Employee Assistance Program. Accel is an equal opportunity employer committed to diversity and an inclusive environment.

Requirements

• High school diploma or equivalent.
• Terminal Handler's License; costs are covered by the company.
• Ability to communicate effectively and follow written or verbal instructions.
• Strong organizational, problem-solving, and analytical skills.
• Valid driver’s license.
• At least 21 years of age.
• Ability to frequently lift or push weights up to 50 pounds.
• Weekend availability is required.

Nice To Haves

• Relevant experience is preferred but not required, including ATM, amusement, gaming, or other electronic/mechanical experience such as HVAC, low voltage, cable, phone, internet, or automotive work.
• Computer literacy is helpful but not required.

Responsibilities

• Respond to and troubleshoot equipment-repair service calls in a timely manner.
• Interact with clerks, restaurant staff, management, and customers to resolve issues.
• Provide exemplary customer service.
• Manage inventory to ensure parts are available when repairs are needed.
• Complete required documentation for device entries and logs.
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.
• Maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices.
• Load and unload supplies and assist in other areas as needed.

Benefits

• Health insurance, including vision and dental.
• 401(k) with company match.
• Paid time off and paid holidays.
• Company-supplied vehicle and fuel card.
• Additional shift differential for weekend and second- or third-shift work.
• Voluntary full-time benefits include medical, dental, and vision coverage; life, AD&D, critical illness, and hospital insurance; short- and long-term disability; identity and legal protection; and access to FSA and HSA accounts.
• Full- and part-time employees may contribute to traditional and/or Roth 401(k) plans.
• Employee Assistance Program offering counseling on topics including mental health, finances, adult care, disability, and grief.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED