Field Customer Service Technician- REMOTE Chicago, Illinois

LayerZero Power Systems. • Rockford, IL

1d • Remote

About The Position

LayerZero Power Systems, Inc. is seeking a skilled, safety-focused Customer Service Technician to support its power distribution equipment. The role combines on-site field service and remote customer support, with responsibility for system reliability and performance. The position is remote with required travel to customer sites throughout the United States and Canada. Training is conducted at LayerZero headquarters in Aurora, Ohio. Weekend and possibly holiday work may be required.

Requirements

• Service experience with electric power systems.
• Electrical and electronic troubleshooting skills.
• Ability to read diagrams and schematics.
• Familiarity with programming printed circuit boards using PC-based programs.
• Safety awareness and knowledge of electrical personal protective equipment (PPE).
• Clean driving record.

Nice To Haves

• Electronics or electrical training from military service.
• Associate degree in an electrical field.
• Military training in electronics or electrical systems.

Responsibilities

• Perform startup, commissioning, service, and preventive maintenance on LayerZero static transfer switches, power distribution equipment, and remote power panels.
• Provide customer support on site and via email and phone.
• Maintain timely and detailed service records in the LayerZero system.
• Provide emergency response for critical incidents.
• Participate in regularly scheduled time slots for LayerZero's 24/7 incident response line.

Benefits

• Competitive pay with performance incentives.
• 100% company-paid medical, dental, and vision coverage.
• 401(k) with company match.
• Three weeks of paid time off, 10 paid holidays, and two floating holidays.
• Opportunities for personal and professional development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed