Field Customer Service Technician- REMOTE Chicago, Illinois
About The Position
LayerZero Power Systems Inc. is seeking a skilled, safety-focused Customer Service Technician to support its advanced power distribution equipment. The role includes on-site and remote service work to ensure equipment reliability and performance. Field service is performed at customer sites throughout the United States and Canada, with travel required. Training takes place at LayerZero headquarters in Aurora, Ohio. The position may require weekend or holiday work and participation in scheduled time slots for LayerZero’s 24/7 incident response line. LayerZero provides power distribution solutions for critical industries, particularly data centers, as well as financial, computer service provision, and semiconductor manufacturing sectors. The company serves Fortune 100 customers and is experiencing sustained growth.
Requirements
- Service experience with electric power systems.
- Electrical and electronic troubleshooting skills.
- Ability to read diagrams and schematics.
- Familiarity with programming printed circuit boards using PC-based programs.
- Safety awareness and knowledge of electrical personal protective equipment (PPE).
- Clean driving record.
Nice To Haves
- Electronics or electrical training from military service.
- Associate degree in an electrical field.
Responsibilities
- Perform startup, commissioning, servicing, and preventive maintenance on static transfer switches, power distribution equipment, and remote power panels.
- Provide customer support on site, by email, and by phone.
- Maintain timely and detailed service records in the LayerZero system.
- Provide emergency response for critical incidents.
- Participate in regularly scheduled time slots for the LayerZero 24/7 incident response line.
Benefits
- Competitive pay with performance incentives.
- 100% company-paid medical, dental, and vision coverage.
- 401(k) with company match.
- Three weeks of paid time off, 10 paid holidays, and two floating holidays.
- Opportunities for personal and professional development and career advancement.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
