Branch Manager 4 Santa Clarita, CA

U.S. Bank•Santa Clarita, CA

2d•$100,000 - $135,000•Onsite

About The Position

The Branch Manager leads and manages branch operations, ensuring branch goals are met and all banking laws and regulations are followed. The role is responsible for creating an excellent customer experience that reflects U.S. Bank’s culture and core values, and for motivating and directing the branch team. The Branch Manager regularly coaches, develops, mentors, and trains team members. Using effective communication and critical thinking, the manager identifies customers’ financial needs and recommends appropriate products and services. The role helps individual and business customers work toward their financial goals by collaborating with partners in wealth, business banking, mortgage, and payment services. The manager expands the customer base and participates in the local market and community to identify needs and promote U.S. Bank products and services. This position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit checks. The position is performed at a U.S. Bank location five days per week.

Requirements

Bachelor’s degree or equivalent work experience.
Four to five years of experience working in a sales, retail management, or banking environment.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Effective analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch operations to meet goals and ensure compliance with banking laws and regulations.
Demonstrate and ensure the team provides an excellent customer experience consistent with U.S. Bank culture and core values.
Coach, develop, mentor, and train team members.
Provide motivation and direction to the branch team.
Identify customers’ financial resources and needs, and recommend appropriate products and services.
Help individual and business customers pursue their financial goals in collaboration with wealth, business banking, mortgage, and payment services partners.
Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
Exercise independent judgment and discretion in performing required duties.