Branch Manager 4 - 82nd & Causey, OR

U.S. Bank • Happy Valley, OR

13h • Onsite

About The Position

The Branch Manager leads and manages branch operations to achieve goals, ensure compliance with banking laws and regulations, and deliver a customer experience consistent with U.S. Bank culture and values. The role exercises independent judgment and discretion and regularly coaches, develops, mentors, and trains team members.

The Branch Manager uses communication and critical thinking to identify customers’ financial needs, recommend appropriate products and services, and help individual and business customers work toward their financial goals. The role collaborates with partners in wealth, business banking, mortgage, and payment services; motivates and directs the team; expands the customer base; and participates in the local market and community to identify needs and promote U.S. Bank offerings.

This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. Employees must maintain current awareness of and comply with U.S. Bancorp’s Code of Ethics and applicable laws, regulations, policies, and procedures. The role is based at a U.S. Bank location five days per week.

Requirements

• Bachelor’s degree or equivalent work experience.
• Four to five years of experience working in a sales, retail management, or banking environment.
• NMLS registration is required under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit check.
• Ability to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct.

Nice To Haves

• Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
• Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
• Effective analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
• Strong interpersonal communication, leadership, relationship management, time management, sales activity management, and sales ability skills.
• Ability to evaluate and resolve problems and issues with minimal guidance.
• Demonstrated success in a retail sales environment.
• Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
• Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights.

Responsibilities

• Lead and manage branch operations to meet goals and ensure compliance with banking laws and regulations.
• Ensure team members provide an excellent customer experience that reflects U.S. Bank culture and core values.
• Coach, develop, mentor, and train team members, including providing feedback and direction.
• Identify customers’ financial resources and needs, recommend appropriate products and services, and help customers pursue their financial goals.
• Collaborate with wealth, business banking, mortgage, and payment services partners to address customer needs.
• Lead the customer experience, motivate and direct the team, and expand the customer base.
• Participate in the local market and community to identify needs and promote U.S. Bank products and services.
• Maintain awareness of and comply with the Code of Ethics and the laws, regulations, policies, and procedures applicable to the position.
• Maintain required NMLS registration.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase plan.
• Pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager