Branch Specialist 4 EC

null, AAA East Central • Upper St. Clair, PA

11d

About The Position

The Branch Specialist 4 greets members by phone and in person, determines what service they need, provides the service or directs them to the appropriate area, and delivers high-level customer service in accordance with the Club’s Quality Assurance Standards. The role may include notary services and, in states that offer them, DMV licensing transactions. It also handles member transactions and travel-related services, supports branch administration, and helps coach and train junior employees.

The position may require occasional travel to off-site business meetings or conferences (5%).

Requirements

• High school diploma or GED.
• Solid computer literacy and data input skills.
• Ability to effectively coach and mentor others.
• Proficiency in the state DMV licensing system.
• Ability to work quickly and handle multiple tasks or assignments daily.
• Obtain and maintain a valid notary license as required.

Nice To Haves

• Four to six years of Branch Specialist 2 and/or 3 experience or related experience.
• National Notary Association Notary Public credential within one year.

Responsibilities

• Greet members by phone and in person, identify the service they need, and provide the service or direct them to the appropriate area.
• Provide DMV registration services in states where offered, maintaining current knowledge of regulations and following state DMV and Club procedures.
• Prepare TripTiks® and provide maps, tour books, and other travel-related materials.
• Assist members with hotel and car reservations.
• Promote and sell AAA memberships; process membership payments, upgrade memberships, and offer automatic renewal.
• Process insurance payments and offer automatic renewal.
• Issue passport photos and International Driving Permits (IDPs).
• Process Travel Money product transactions and sell merchandise and attraction tickets.
• Balance and reconcile the cash drawer, prepare daily deposits, and assist with daily, weekly, and monthly reports.
• Perform notary services in accordance with National Notary Association and Club procedures.
• Identify cross-selling opportunities based on members’ product needs and services.
• Resolve problems and assist with administrative functions when the manager is absent.
• Mentor and train junior employees and assist with branch employee timekeeping and scheduling.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED