Branch Specialist 5 EC

null, AAA East Central • Ross Township, PA

9d

About The Position

The Branch Specialist greets members by phone and in person, determines the service they need, provides the service or directs them to the appropriate area, and delivers high-level customer service in accordance with the Club's Quality Assurance Standards. The role may include notary services and, in states where offered, DMV license transactions. It also handles a range of membership, travel, insurance payment, merchandise, and administrative services. The specialist resolves problems and assists with administrative functions when the manager is absent.

The position mentors and trains junior employees, assists with branch employee timekeeping and scheduling, and provides the manager with performance feedback to support performance reviews and identification of training needs. Occasional travel to off-site business meetings or conferences is required.

Requirements

• High school diploma or GED.
• 4–6 years of experience as a Branch Specialist 3 and/or 4, or related experience.
• Solid computer literacy and data input skills.
• Ability to effectively coach and mentor others.
• Proficiency in the state DMV licensing system.
• Ability to work quickly and handle multiple tasks or assignments daily.
• Obtain and maintain a valid notary license when required.

Nice To Haves

• National Notary Association Notary Public credential within one year.

Responsibilities

• Greet members by phone and in person, identify the service they need, provide requested services, or direct them to the appropriate area.
• Provide DMV registration services in states where offered, maintaining knowledge of DMV regulations and following state and Club procedures.
• Prepare TripTiks® and provide maps, tour books, and other travel-related materials.
• Assist members with hotel and car reservations.
• Promote and sell AAA memberships; process membership payments, offer higher-value membership upgrades, and offer automatic renewal.
• Process insurance payments and offer automatic renewal.
• Issue passport photos and International Driving Permits (IDPs).
• Process Travel Money transactions and sell merchandise and attraction tickets.
• Balance and reconcile the cash drawer, prepare daily deposits, and ensure completion of daily, weekly, and monthly reports.
• Perform notary services in accordance with National Notary Association and Club procedures.
• Identify cross-selling opportunities based on members’ product needs and service.
• Resolve problems and assist with administrative functions in the manager’s absence.
• Mentor and train junior employees; assist with employee timekeeping and scheduling; provide performance feedback to the manager.
• Provide high-level customer service according to the Club’s Quality Assurance Standards.
• Travel occasionally to off-site business meetings or conferences.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED