Protective Services Mgr - Northern Viginia

Bank of America•Vienna, VA

1d•$97,000 - $119,000•Onsite

About The Position

The Protective Services Manager (PSM) implements Bank of America’s physical security programs, policies, and procedures throughout the Northern Virginia region. The role manages crisis and incident response, documents security events, conducts threat and vulnerability assessments, contributes to security projects, and oversees guard deployment and security vendor relationships. The PSM builds working relationships with business partners to promote awareness and training on security programs and initiatives. The PSM consults with local line-of-business managers, assists with issue resolution, and participates in investigations as directed. During security incidents, the PSM may act as team lead, serve as the bank’s liaison to law enforcement, and advise local leadership on security-related legal and regulatory requirements. The PSM develops cost-effective plans to manage access control and security risks, serves on the crisis management team, and advises management in response to threats and natural disasters. The position provides guidance to management, stakeholders, and internal customers, and may manage entry-level professionals or interns. The position is based at the listed Vienna, Virginia location. It is a first-shift role with a stated 40-hour workweek, though responding to critical incidents outside normal business hours, on weekends, or on holidays may be required when needed. The listed annual salary range is $97,000–$119,000, with offers determined by experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

At least 4 years of experience in prior law enforcement, investigations, corporate physical security, or military physical security.
Excellent verbal and written communication skills and ability to interact with internal and external customers and leadership.
Critical-thinking skills and demonstrated ability to make critical decisions during critical events.
Proven ability to develop effective relationships across divisional lines and work with all levels of the company, including senior management.
Ability to work independently and be self-motivated.
Strong influencing skills and ability to work closely with internal and external stakeholders.
Adaptability and ability to understand different lines of business and tailor solutions to their needs.
Proficiency with computer skills, including the Microsoft Office suite.
Ability to respond to critical incidents outside normal business hours, on weekends, or on holidays when needed.

Responsibilities

Manage incidents such as robberies, burglaries, workplace violence, thefts, and other security-related events; provide timely stakeholder updates and complete documentation.
Oversee and coordinate on-site management during crises or emergency events, and train teams on security, safety, and risk-mitigation strategies.
Build and maintain relationships with management and stakeholders, including local market leaders, financial center managers, facility managers, and external security experts, to support adherence to local, state, and federal law.
Conduct security assessments and identify and remediate risk in financial centers, remote ATMs, and administrative or operations buildings.
Manage guard deployment strategy, security integrator work, and security-equipment projects within assigned areas.
Partner with stakeholders on physical security planning and installation for new facilities and renovations.
Partner with Life Safety and Threat Management on incidents to assess behaviors and activities and help ensure the safety of facilities and people.
Support executive protection and major events as needed.
Monitor information sources, conduct research, and provide actionable intelligence to support decision-making and proactive security measures.
Gather and analyze information about emerging threats, cyber-attacks, geopolitical events, and other relevant security topics; assess the credibility, reliability, and relevance of intelligence sources and reports.
Program, test, and maintain security applications and ensure they meet standards; maintain accurate access provisioning for bank facilities.
Consult with local line-of-business managers, provide assistance and resolve issues, and participate in investigations of physical security and other incidents as directed.
Serve as the bank’s liaison to law enforcement and advise local leadership on security-related legal and regulatory requirements.
Develop cost-effective plans for access control and security risk management; serve as a crisis management team member and consultant to management during threats and natural disasters.
Maintain active working relationships with clients, business partners, teammates, and relevant external contacts; provide leadership to meet corporate security objectives and address unplanned events.
May manage entry-level professionals or interns.