Supervisor, Protective Services

Sutter Health•Modesto, CA

3d•$80,184 - $120,286

About The Position

The Supervisor, Protective Services incorporates enterprise, operating-unit, and regional guidance into the entity security program, ensuring security services align with system standards. The role provides leadership, direction, and supervision to security officers and frontline teams across assigned locations, and is accountable for coordinating staffing, technology, processes, and budget to safeguard people, property, assets, and organizational interests. This is a working supervisor role on nights and weekends. The supervisor actively leads the on-shift security team and oversees security operations, including site security, emergency response, incident reporting, customer service, and acute-care support. The position maintains accountability for consistent, effective security operations across assigned locations, and helps ensure compliance with organizational, regulatory, accreditation, and safety requirements. The role leads security operations and services, develops risk-based staffing plans, manages security technologies and equipment, supports investigations and workplace-violence prevention, and integrates protective services with hospital operations and emergency management. It also develops staff, oversees performance, supports department initiatives, and provides security expertise and recommendations to hospital leaders and organizational partners.

Requirements

High school diploma or GED.
Five years of recent relevant experience.
PSO-Proprietary Security Officer License, required by 01/30/2027 if hired before 08/27/2026.
BSIS-California Security Guard Registration (Guard Card), required by 01/30/2027 if hired before 08/27/2026.
Complete California BSIS training requirements: 8 hours of Power of Arrest and Use of Force, 16 hours within 30 days, 16 hours within 6 months, 40 total hours of initial training, and an 8-hour annual refresher.
Expertise in formal or structured security risk-assessment methodology and in coordinating people, processes, and technology to mitigate risk.
Knowledge of security staffing models, post and patrol strategies, security technologies, and security program design in clinical environments.
Working knowledge of healthcare operations and security needs in hospitals, clinics, and medical offices.
Knowledge of physical-security trends, risks, threats, countermeasures, vulnerabilities, and mitigations, including workplace violence, terrorism, loss prevention, and behavioral challenges.
Ability to establish and deliver key performance indicators for the availability and integrity of security devices and equipment.
Strong written and verbal communication skills, including presentation skills and the ability to explain complex concepts in business- and clinician-relatable language.
Ability to work under stress during emergencies and handle simultaneous high-pressure demands.
Ability to learn new systems and applications and grasp their fundamentals and concepts.
Ability to build relationships with stakeholders across business units and organizations and understand business imperatives.
Ability to direct data collection, develop data into useful information and knowledge, and make reasoned recommendations that account for risks and resource requirements.
Knowledge of security budget development, management, and financial reporting, including justifying resource requests and demonstrating return on investment.
Ability to analyze security data, identify trends, recommend improvements, and measure return on investment throughout program execution and steady state.
PC skills, including Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

Lead and oversee security operations during assigned night and weekend shifts.
Deliver protective-services solutions, alternatives, and recommendations across assigned locations.
Create and implement relevant security policies, provide training, and integrate policy requirements into operations.
Conduct daily shift reviews, incident reporting and inquiries, and use analytical results to improve staffing, technology, and processes.
Provide crime-prevention education and awareness tailored to different populations and business units.
Oversee the operation, maintenance, and effectiveness of security technologies and equipment.
Maintain current, relevant, comprehensive, compliant, and operationally useful security management and facility security plans.
Partner with stakeholders on risk assessments and mitigate identified risks.
Oversee security-related hand-off activities for new construction and renovations during pre-commissioning, commissioning, and project completion.
Integrate protective services with organizational partners through committees, workgroups, meetings, and information exchanges.
Own and oversee weapons-detection and visitor-management systems.
Align daily security operations with enterprise standards and organizational expectations across assigned locations.
Ensure workforce completion and documentation of required regulatory, accreditation, safety, and organizational training, with corrective follow-up as needed.
Conduct or direct root-cause analysis after significant security incidents and implement corrective actions.
Integrate security operations into facility emergency-management plans and incident-command structures.
Lead or support workplace-violence prevention, including worksite analysis, hazard prevention, training, and post-incident response in accordance with Joint Commission and Cal/OSHA requirements.
Build and lead a high-performing security team focused on service, quality, engagement, and cost effectiveness.
Provide staff with direction, training, resources, performance feedback, leadership development, and career-path support.
Manage proprietary and outsourced or contract security partners using performance indicators and progress against targets.
Administer progressive discipline in accordance with organizational policies and ensure corrective actions are fair, consistent, and documented.
Foster a diverse, inclusive, and respectful work environment.
Provide tailored security services to hospital leaders and report policy breaches to the manager.
Conduct or support investigations into criminal acts, theft or property loss, assaults, workplace violence, and other disruptions to care.
Ensure investigations meet established standards and use findings to improve operations and reduce risk.
Provide security subject-matter expertise, recommendations, and best-practice solutions for hospital risks and vulnerabilities.
Provide immediate notifications and recurring, analysis-based reports on performance measures, trends, and action plans.
Ensure consistent, professional customer service and support resolution of complex or escalated issues.
Develop risk-based staffing plans for assigned locations and support shared understanding and alignment of staffing solutions.
Tailor staffing to site-specific factors such as patient and visitor volumes, service lines, physical layout, community dynamics, and employee perceptions of safety.
Keep post and patrol instructions focused on reasonably foreseeable risks and update them based on incident analysis, risk assessments, investigations, and process inquiries.
Ensure leads maintain current, relevant, and compliant post orders across assigned locations.
Blend staffing with security technology and operational processes, and standardize functions across locations.
Support compliance with federal and state security-risk regulations, including Joint Commission, CMS, HIPAA, and workplace-violence-prevention and healthcare-security laws and policies.
Represent Protective Services on multidisciplinary workgroups and identify healthcare-specific risk exposures and mitigation strategies.
Monitor tracking and quality-control tools and recommend ways to leverage economies of scale, reduce duplication, and allocate resources according to risk.