Supervisor, Protective Services

Sutter Health•Modesto, CA

About The Position

The Supervisor, Protective Services incorporates enterprise, operating unit, and regional guidance into security programs and leads security officers and frontline teams across assigned locations. The role synchronizes staffing, technology, processes, and budget to safeguard people, property, assets, and organizational interests, while ensuring security operations meet established standards. The supervisor is accountable for site security, emergency response, incident reporting, customer service, acute care support, and consistent performance across locations. This is a working supervisor role on nights and weekends, actively leading the team and overseeing on-shift operations. The supervisor develops and implements security policies, training, staffing plans, facility security plans, risk assessments, and operational improvements. The position also oversees security technologies, weapons detection, visitor management, and the integration of security into emergency management and workplace violence prevention programs. The supervisor builds and develops a high-performing team, manages performance and corrective action, and partners with hospital leaders and organizational stakeholders. The role supports investigations, provides security expertise and tailored services, monitors operational performance, and contributes to compliance with healthcare security, accreditation, safety, and workplace violence prevention requirements. The position is full-time, exempt, regular, and scheduled for 40 hours per week. The annual pay range is $80,184.00 to $120,286.40; actual starting pay considers multiple factors and may vary by work location.

Requirements

High school diploma or GED.
Five years of recent relevant experience.
PSO-Proprietary Security Officer License, required by 01/30/2027 if hired before 08/27/2026.
BSIS-California Security Guard Registration (Guard Card), required by 01/30/2027 if hired before 08/27/2026.
Complete California BSIS regulatory training: 8 hours of Power of Arrest and Use of Force, 16 hours within 30 days, 16 hours within 6 months, 40 total hours of initial training, and 8 hours of annual refresher training.
Expertise in formal security risk assessment methodology and mitigating risk by coordinating people, processes, and technology.
Knowledge of security staffing models, post and patrol strategies, security technologies, and integrated security programs in clinical environments.
Working knowledge of healthcare operations and security requirements in hospitals, clinics, and medical offices.
Knowledge of physical security trends, risks, threats, countermeasures, vulnerabilities, and mitigations, including workplace violence, terrorism, loss prevention, and behavioral challenges.
Ability to establish and deliver key performance indicators for the availability and integrity of security devices and equipment.
Written and verbal communication skills, including presentation skills and the ability to explain complex concepts in business- and clinician-relevant language.
Ability to work under stress during emergencies and handle simultaneous high-pressure demands.
Ability to learn new systems and applications quickly and grasp system fundamentals and concepts.
Ability to build relationships with stakeholders at all organizational levels and understand business imperatives.
Ability to direct data collection, turn data into useful information and knowledge, and make rationalized recommendations that identify risks and resource requirements.
Knowledge of security budget development, management, and financial reporting, including resource justification and return-on-investment demonstration.
Ability to analyze security data, recognize trends, and recommend changes that improve effectiveness and reduce risk.
Ability to express projected returns on investment accurately and measure ROI after implementation.
PC skills, including Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

Lead security officers and frontline teams across assigned locations and oversee night and weekend shift operations.
Align daily security operations with enterprise standards and organizational expectations across assigned locations.
Deliver security solutions, alternatives, and recommendations for assigned locations across the protective services line.
Create and adopt relevant policies, provide training, and integrate policy requirements into operations.
Conduct daily shift reviews, incident reporting and inquiry, and use analytical results to optimize staffing, technologies, and processes.
Provide crime prevention education and awareness tailored to different populations and business units.
Oversee the operation, maintenance, and effectiveness of security technologies and equipment, including weapons detection and visitor management systems.
Keep security management and facility security plans current, comprehensive, compliant, understood, and operationally useful.
Partner with stakeholders on risk assessments and mitigate risks identified in assessment recommendations.
Accept responsibility for security dimensions of new construction and renovations during pre-commissioning, commissioning, and project completion hand-offs.
Integrate protective services with organizational partners through committees, workgroups, recurring meetings, and information exchanges.
Ensure workforce compliance with required regulatory, accreditation, safety, and organizational training, including timely completion, documentation, and corrective follow-up.
Conduct or direct root cause analysis after significant security incidents and implement corrective actions.
Integrate security operations into facility emergency management plans and incident command structures.
Lead or support workplace violence prevention program development and implementation, including worksite analysis, hazard prevention, training, and post-incident response.
Build and lead a high-performing, engaged, service-oriented, and cost-effective security team.
Provide team members with guidance, training, resources, performance feedback, leader development, and career development opportunities.
Manage proprietary and/or outsourced security partners using performance indicators, goals, and targets to drive improvement.
Administer progressive discipline and ensure corrective actions are fair, consistent, and documented.
Foster a diverse, inclusive, and respectful work environment.
Provide tailored security services to hospital leaders and report policy breaches to the manager.
Conduct and support investigations into criminal acts, theft or property loss, assaults, workplace violence, and other disruptions to care delivery.
Apply investigative findings to improve security operations and reduce risk across assigned locations.
Provide security expertise and recommendations, using system resources and best practices to address hospital risks and vulnerabilities.
Provide immediate notifications and recurring reports on key performance measures, trends, and action plans.
Ensure professional customer service across security operations and support resolution of complex or escalated issues.
Develop risk-based staffing plans and support shared understanding, alignment, and buy-in for staffing solutions.
Tailor staffing to site-specific factors such as patient and visitor volumes, service lines, physical layout, community dynamics, and employee perceptions of safety.
Keep post and patrol instructions relevant to foreseeable risks and revise them based on incident analysis, assessments, investigations, and process inquiries.
Ensure leads maintain current, relevant, and compliant post orders across assigned locations.
Blend staffing with security technology and operational processes, and standardize functions across assigned locations.
Support compliance with federal and state security risk regulations, including Joint Commission, CMS, HIPAA, and state laws related to workplace violence prevention and healthcare security.
Represent Protective Services on multidisciplinary workgroups and identify healthcare-specific risk exposures and mitigation strategies.
Monitor tracking and quality control tools, identify economies of scale, reduce duplication, and recommend resource allocation aligned with risk.
Analyze security data, identify trends, recommend improvements, and measure return on investment throughout program execution and steady state.
Develop and manage security budgets and financial reporting, justify resource requests, and demonstrate return on investment.