Financial Center Assistant Manager - Galleria Mall Financial Center
About The Position
At Bank of America, this role supports the company’s purpose of helping make financial lives better through responsible growth and service to clients, teammates, communities, and shareholders. The company emphasizes an inclusive culture, career development, and teammate well-being. It maintains an in-office culture to support collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. The Financial Center Assistant Manager collaborates with senior team members to manage a financial center and support its operational excellence. The position helps ensure the center runs effectively and cohesively, including smooth teller-line operations, adherence to policies and procedures, and improved financial center performance. The role ensures directives are implemented and takes leadership responsibility for the financial center when teammates are absent. The position is based at the Galleria Mall Financial Center in Henderson, Nevada. It is a first-shift role with a 40-hour workweek. The stated hourly pay range is $28.69–$39.01; offers depend on experience, education, and skill set. The role is compensated with base salary and is not incentive eligible. It is benefits eligible.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborate effectively, getting things done while building and nurturing strong relationships.
- Demonstrate passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
- Confidently identify solutions for clients based on their needs; resolve problems independently or involve others as needed.
- Communicate effectively and confidently and feel comfortable engaging all clients.
- Learn and adapt to new information and technology platforms.
- Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
- Follow established processes and guidelines in daily activities, do what is right for clients and the bank, and adhere to applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Interpret performance results, find opportunities to drive success, and hold others accountable to results.
- Be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic, engage clients, route them appropriately, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
- Support the operational excellence of the financial center, including smooth and efficient teller-line functioning and day-to-day policy and procedure adherence.
- Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.
Benefits
- Benefits eligibility
- Access to paid time off
- Resources and support for employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
