Financial Center Assistant Manager - Gallatin Financial Center

Bank of America•Gallatin, TN

7d•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager supports the company’s purpose of helping make financial lives better and its commitment to Responsible Growth, an inclusive workplace, teammate well-being, and an in-office culture that supports collaboration, engagement, and career development. This role manages a financial center in collaboration with senior team members, supporting operational excellence and ensuring that the center runs effectively and cohesively. The assistant manager oversees the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The role ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent.

Requirements

High school diploma, GED, secondary school qualification, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborates effectively, building and nurturing strong relationships.
Passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
Confidence identifying solutions based on client needs, and ability to resolve problems independently or involve others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet clients’ needs.
Ability to follow established processes and guidelines, act in clients’ and the bank’s best interests, and adhere to applicable laws and regulations.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities to drive success, and hold others accountable to results.
Ability to work weekends and/or extended hours, including possible scheduling at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Support the operational excellence of the financial center, including teller-line functioning and day-to-day policy and procedure adherence.
Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.